Businesses can receive calls any time, day or night, on weekends, and even on holidays. A live call answering service avoids forcing callers to be greeted by an automated voice response system. Bots and voicemail reduce the quality of customer service. Rather than frustrating people and creating a negative impression, a telephone answering service allows […]
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Real estate professionals are accustomed to high volumes of phone calls. Whether you’re in the office or at a showing, inquiries can seem nonstop, but you cannot afford to miss a call. The market moves fast and neglecting phone calls can hurt your business and reputation. A real estate answering service will make sure prospects […]
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Your business must be ready to serve clients and customers at all times. Whether there’s a flood, storm, or another natural disaster or an issue or illness at your office, the need to communicate is always there. That’s why your disaster recovery plan should include a strategy for emergency communication. Depending on the nature of […]
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Property management is effectively a 24/7/365 job, as property managers and landlords must be available at all times to address the needs of tenants. Yet, who’s available all day and night to answer the phone? After all, you need rest and time to spend with family and friends. With 24-hour call center services this is […]
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You may use a slew of marketing tactics to promote your business, but did you know that the length of time you take to respond to customers is one of the most important and most-overlooked business-growing tactics? Here’s what you need to know about the importance of a quick response to your quality of inbound […]
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Even though many of your customers will go online to locate information about your business, they’ll ultimately use the phone when they need something from you—but will you be there when they call? Here are customer service tips to avoid missed calls. Why Businesses Miss Calls Business owners know they can’t possibly be everything to […]
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We live in an increasingly diverse world. With that diversity comes an influx of new cultures, cuisines and, most importantly, new languages. For businesses everywhere, this presents a challenge. Communication with your customers is absolutely crucial to developing lasting relationships and trust. If your target audience can find a similar product or service through their […]
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When a tenant experiences a maintenance emergency, they need assistance right away. If they can’t reach your property’s maintenance person, the problem can quickly become a major and costly disaster. However, you don’t want your on-call maintenance tech getting calls all throughout the night for issues that can wait. Having a 24-hour call answering service […]
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What Should You Look For in a Real Estate Answering Service? As the busy owner of a real estate business, you have a lot going on. That’s why you probably have an automated answering service to handle all your calls. However, unless it makes your clients happy and your job easier, it’s costing you […]
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Whether it’s for your customers, clients, patients or vendors, the importance of setting appointments cannot be understated. However, if you’re not able to schedule appointments efficiently throughout the day (and even after hours), this can cause you to lose business. Having an appointment scheduling answering service can be your solution. What Is an Answering […]
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