Smiling customer support operator at work.Taking calls during an emergency is critical in addressing the needs of people affected by floods, fires, storms, earthquakes, and other emergencies. These situations require a speedy, yet calm, response. AnswerMTI provides an answering service for disaster restoration to address matters that may pose an immediate risk to callers’ lives and property.

What a Restoration Answering Service Can Do

A live call center service has limitless possibilities. Our service is available 24/7, so callers can always reach your business even if your staff isn’t on site. As effective communicators, our trained representatives can talk callers through just about any situation. They are prompt, answering calls within seconds. This is important since most callers will hang up and dial a competitor if not greeted right away or if they encounter an automated messaging system.

To maintain client satisfaction and loyalty, your business must be available to address the most urgent of situations. AnswerMTI can achieve the following:

  • Allow you to be the first restoration specialist a client speaks to.
  • Transfer urgent calls directly to someone in your organization.
  • Maintain communication with insurance companies, fire rescue services, paramedics, law enforcement, and others.
  • Apply protocols for fire damage, water mitigation, mold remediation, and more.
  • Prevent an emergency from turning into a disaster.

Does your team work only during business hours or are you taking the night off? Remember, one missed call can cost your company thousands of dollars. Not to worry! Our agents will pick up the slack and represent your company when calls come in. You can view call details and messages by logging in to our secure portal.

A disaster restoration answering service also saves you money. It seamlessly integrates with your business operations and includes all the necessary resources. You don’t need to hire receptionists or other administrative staff, and our services eliminate the need to procure expensive equipment to support in-house call center operations.

Custom Answering Service for Disaster Restoration

AnswerMTI specializes in custom solutions that cater directly to your business’s needs. In addition to providing our receptionists with scripting and training to deal with any situation, we can take your calls on an as-needed basis or set up a custom plan with more minutes that fits your budget.

Each plan type and option is available with a free trial, so you can test out our services and see if they work for you. You can also take advantage of services such as:

  • 24-Hour Answering: Emergency calls can come in at any time, so we are always ready—day and night, on weekends, and holidays.
  • Appointment Setting: Our agents can instantly schedule important appointments so urgent matters can be addressed.
  • Virtual Receptionist: Remote assistance can be provided to help a caller through a difficult situation and get them connected with vital emergency/disaster remediation services if necessary.
  • Bilingual Answering: AnswerMTI is committed to helping companies serve a wider range of clients to maximize satisfaction and profits.
  • Call Patching: We screen calls and forward urgent ones directly to the right individual or department, so callers’ needs are met and unwanted calls are filtered out.

Why Choose AnswerMTI

phone with headset

Our emergency restoration answering service stands out because our company strives to provide the highest-quality service. We are open 24 hours a day and available in every part of the U.S. It also helps that our services can be tailored to the needs of general contractors, hotels, property management companies, law firms, medical offices, and more.

We also capture leads and sales opportunities and can connect callers with anyone in your organization. During emergencies, we’re able to contact outside agencies that can provide immediate help.

Presenting a positive image every time, our team helps to build credibility. Our services can be scaled to your needs, as they’re fully customizable and can accommodate for increased call volumes at any time.

A restoration answering service is designed to address callers’ concerns in the most urgent of situations. Whether connecting you to insurance companies or vendors that directly aid in the disaster restoration process, AnswerMTI follows proven protocols to make sure no detail slips through the cracks.

Set Up Your Free Trial Today

Man touching a call center concept on a touch screen with his finger

You can try our disaster restoration answering service for free by signing up for a one-week trial now. It’s an opportunity to test out all the features and see how our agents can help your business thrive. If you’re satisfied with AnswerMTI, you can sign up for our Business, Growth, Premium, or Custom plans right away. Call 844-798-1027 for more details.