HIPAA-Compliant Medical Answering Service

 

Illness, injury, and other health concerns don’t wait for office hours to start. Even when your practice is closed, your patients may still have questions and concerns that need attention. For many, simply being able to get in touch with their healthcare provider gives them valuable peace of mind. With 24/7 medical answering service from AnswerMTI, your patients can have that peace of mind at any time of day.

 

24/7 Support for a 24/7 Healthcare Industry

Our professional answering service for medical providers offers unmatched inbound call support, appointment scheduling, and messaging services to hospitals, surgeons, and medical facilities. Our agents will use your preferred greeting when answering calls, as well as follow any guidelines you provide.

 

Because we know healthcare is a specialized industry, we provide only agents who are trained in medical terminology and who are able to handle everything from after-hours emergencies to Medicaid calls and basic inquiries. AnswerMTI medical answering agents are also held to the same HIPAA standards as healthcare providers, ensuring the security and privacy of all patient information.

Here are some of the healthcare industries we specialize in:

Doctors’ Offices
Physicians
Family Practices
Dentists

24-Hour Medical Answering Service Benefits Both Patients and Healthcare Providers

Even for urgent care clinics and emergency departments that remain open overnight, handling walk-in patients and phone calls with a small staff can be a challenge. Our remote medical answering service in Houston takes the burden of answering calls off of on-site employees, freeing them up to do other work and walk away from the phones when necessary.

 

AnswerMTI’s physician answering service software allows our agents to handle a large volume of medical calls and perform a variety of specialized tasks. It can even interface with your existing systems to help manage information as you see fit. Agents can also relay messages, disseminate important information, or give scheduled reminders to callers.

 

Friendly, Understanding Support from Start to Finish

Our team is made up of compassionate, caring professionals who are capable of handling calls involving even the most sensitive of topics. No matter the reason for the call, we strive to provide approachable, energetic service that truly represents the mission and values of your practice. Our receptionists have a pleasant demeanor, are articulate speakers, and use excellent communication skills while possessing superior customer service abilities demonstrated during each phone call.

24/7 Medical Phone Answering Services

Even for urgent care clinics and emergency departments that remain open overnight, handling walk-in patients and phone calls with a limited staff can be a challenge. Our medical telephone answering service takes the burden of answering calls off of on-site employees, freeing them up to do other work and walk away from the phones when necessary.

AnswerMTI’s healthcare answering service software allows our receptionists to handle a large volume of medical calls and perform a variety of specialized tasks, even interfacing with your existing systems to help manage information as you see fit. Agents can also relay messages, disseminate important information, and alert the appropriate on-call staff member if necessary.

What Our Happy Healthcare Clients Are Saying About AnswerMTI

We have had excellent feedback from customers who have been able to maintain their customer service and continue receiving patient calls during emergencies, including severe weather, and while starting and growing their practices. Clients have praised the accuracy and speed at which they receive messages and the courtesy and professionalism of our receptionists. We pride ourselves on the quality of our medical answering services.

The Best Live Answering Services for Medical Professionals

Our team is made up of compassionate, caring professionals who are capable of handling calls involving even the most sensitive of topics. No matter the reason for the call, we strive to provide approachable, energetic service that truly represents the mission and values of your practice.

 

Contact us today for a free trial of our live answering services for medical professionals!

Medical Call Center Locations

While we provide our HIPAA compliant medical call center services nationwide, there’s actually a great chance we have a call center and receptionists located in your state. Each of our talented virtual receptionists has received industry-leading training and has the experience necessary to provide helpful human interaction where and when it’s most needed. Our HIPAA-compliant telephone answering services are available in the West, Southwest, Midwest, Northeast, and Southeast to ensure healthcare provider and patient satisfaction no matter where they are located.