Business Phone Answering Service

Why Choose Our Business Phone Answering Services?

We are affordable, experienced, and reliable. But that’s not all! There are many reasons a business should rely on an answering service. Any unanswered call is a missed opportunity. A caller can easily choose to work with a competitor if you’re unavailable, and dissatisfied customers are generally eager to share their negative phone experiences with others. That can translate into big losses for your business.

Aside from retaining customers, business answering services can help your company:

• Capture every sales opportunity regardless of when that call comes in thanks to our 24/7 coverage.
• Provide exceptional customer service by having each call answered quickly by a helpful representative that never puts your callers on hold.
• Attract new customers who have read your positive online reviews or heard about your great service from someone they know

• Save on the costs of installing additional phone lines, hiring new staff, and supporting call center operations that are managed by a service provider.

• Manage time by providing more hours to focus on business-related tasks, which can increase productivity, help meet customers’ needs, and give your business room to grow.

• Present a professional image reinforced by trained receptionists who understand the needs of customers in your industry, which helps build credibility.

 

Business call answering by qualified professionals is also beneficial during emergencies or natural disasters. We ensure your business stays up and running no matter what is going on in your city or around your office.

Save Time … Improve Efficiency!

There will be no vacation days, sick time, lunch breaks or other staffing impediments that can deter business and let important calls slip through the cracks.
An outsourced live telephone receptionist is cost-effective and saves time while making sure your customer’s needs are met all throughout the day and on nights and weekends. We offer cutting-edge technology with custom scripting, IVR (interactive voice response) services, voice mail, real-time message delivery, and more. All AnswerMTI agents are U.S.-based and put through a rigorous training course to better support your clients, no matter what their needs.
A friendly remote receptionist will answer calls using your own business name and provide services such as:

• Accurate message taking and delivery
• Call screening
• Call patch/transfer
• Schedule appointments
• Take sales orders
• Provide bilingual customer service

After-Hours Support

After-hours support is one of the greatest benefits of our business phone answering service. Being available for your callers when it’s most convenient for them is a huge competitive advantage. Plus, you don’t have to pay any staff to work additional hours just in case someone calls. Instead, we are ready to answer and provide support for those looking to connect with your business after you’ve clocked out for the day.

24/7 Availability

Let’s face it; voicemail just isn’t personal. There’s no guarantee the person on the other end will receive the message. Professional business answering services ensure that callers can reach your company around the clock with the assurance that their call is important and that their issues are being tended to. This facet of an answering service for business enables your company to stay competitive and productive.

Stay Informed

Our live business answering service plans come with much more than simply assisting callers. We log every call and message to our secure online portal, which is truly a powerful communication tool for your business. You can access call details, flag items for follow ups, create/clear escalation procedures, edit your on-call schedule and more. Plus, we provide insightful call analytics and other account management features.

Affordable, Flexible Plans

Our affordable business phone answering service plans are not only fully customizable, but they are also scalable to fluctuate with your business requirements. We’ve got plans for small businesses that only require call handling on a limited basis or that have seasonal influxes in call volume. And we’ve also got larger plans that we can design specifically for companies that receive a higher number of calls. Either way, we can create a cost-effective answering service for your business that works within your budget while exceeding your expectations.
To learn more or get started, contact us today and discuss your requirements so we can design a custom business answering service plan just for you.