24/7 Live Answering Service for Veterinarians
AnswerMTI is trusted by many veterinarians for our phone answering, appointment scheduling, call patching, and other call center services. We provide a high level of service and leave a great impression, no matter what time of day we get a call. If you are looking to partner with a veterinary call center to help cover your phones, we take calls from pet owners, day and night, who will receive the highest level of care and come away with a great impression of your veterinary office.
Veterinary Call Center Services
Our live answering service is available to any type of veterinary practice, whether you run a veterinary hospital , a small veterinary clinic, or even something specialized like an equine vet practice . Professional receptionists take calls from people scheduling routine checkups or who require emergency service. Calm and collected, they can help reduce the stress for your callers in any type of situation, no matter how urgent it might be.
Our receptionists know that pets are family members and treat callers’ situations as if their animals were their own. The person on the other end of the line needs to know that the highest quality care is available. That’s why our staff provides the same level of attention that the in-house staff of a veterinary clinic do.
Virtual receptionists can schedule an appointment, deliver messages to on-call staff, and much more. They learn the policies and procedures of your office, employ unlimited call scripting, and are fluent in English and Spanish to serve callers in their preferred language. With the same quality as our general medical answering service, we are available whether your office unexpectedly closes, you need to make a house call, or a client reaches out at an odd hour.
Why Professionalism Is So Important
Customers see the quality in which calls are answered as a sign of the type of care their pets will receive. Whether taking their animal for a routine checkup or shots, or to treat a medical condition, the tone on the other end of the line can make a big difference. Without compassion and urgency, the caller can easily decide to take their animal elsewhere. Our staff is always friendly and attentive, willing to assist, and able to alert on-call veterinary staff if needed.
What Our Clients Are Saying
Our staff are trained customer service professionals, so they’re always fast, responsive, and compassionate. AnswerMTI clients regularly praise their attentiveness and ability to answer questions, screen calls, and provide assistance at any hour. Everyone knows unforeseen circumstances can make it hard to reach a business. Whether facing a storm or another emergency, our clients have said our team has kept them going full speed, meaning your furry clients (and their owners) are kept happy and at ease.
Our veterinary answering service is 100% based in the U.S. and available 24/7. There are no long-term contracts; our veterinary call center solutions are priced month-to-month and customized to your requirements. To set up a 7-day trial or obtain a free quote, call 844-798-1027 today.