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What Is a Whistleblower Compliance Hotline?

Fraud costs businesses millions of dollars every year. Having a strategy in place to prevent fraud can not only save your business money but also help you to avoid other negative effects such as legal costs and damage to your reputation. A critical part of any strategy to prevent fraud is making a whistleblower hotline […]

Commercial and Residential Maintenance Answering Services

When a tenant experiences a maintenance emergency, they need assistance right away. If they can’t reach your property’s maintenance person, the problem can quickly become a major and costly disaster. However, you don’t want your on-call maintenance tech getting calls all throughout the night for issues that can wait. Having a 24-hour call answering service […]

How to Accelerate My Law Firm via Attorney Answering Services

As a busy law firm, you may not have the time or the staff to handle all of the calls you receive. It’s true that an automated answering system can move calls through to the right department, but can they allow your clients to speak with a real person after the first couple of rings? […]

How to Use a Virtual Receptionist Service

You may have heard about a virtual receptionist service, but may not know much about how to use it or how it can benefit your business. This article is about to change all of that; read on to learn about just how you can use this kind of remote receptionist service to improve the way […]

Why Your Company Should Have an Anonymous Employee Hotline

When incidents occur or an employee has concerns regarding conduct or ethics, the only option available to them may be your human resources department. However, they may not feel comfortable speaking in person about certain issues. Where this is the case, whistleblower hotline services can offer anonymity as well as an effective means of preventing [...]Read More »

Getting a Live Answering Service for Your Los Angeles Business

As a Los Angeles business, you are reaping all the benefits of a lucrative local economy, but could you be doing something more to give your customers great service? If you’re currently using an automated answering system to handle your calls, it’s time to consider a Los Angeles live answering service. Here’s why it’s such a [...]Read More »

Why Your New York Business Needs Live Answering

Live Answering Services in New York If you’re a business with a lot of customers, a very common way to process calls is via an automated New York answering service. While these can certainly help you to take more calls in a day, they can’t provide customers with the stellar level of service they’ve come [...]Read More »

What Is Call Patching? Can It Benefit My Business?

You have many options for how your customer calls are handled. However, there is one option that saves you money and improves your level of customer care: call patching services. Let’s take a closer look at why this service offers so much value to your business. Call Patching Is Different Unlike automated systems which [...]Read More »

Is It Really Necessary to Have an After Hours Call Answering Service?

No matter your business, there are definite benefits to extending your hours. However, doing this can also increase your costs. Thankfully, there is a solution that costs a fraction of what it would to hire new staff, and it works around the clock. It’s a 24-hour telephone answering service, and it can make a big [...]Read More »

5 Ways a HIPAA-Compliant Answering Service Helps Improve Patient Experience

Thanks to the Health Insurance Portability and Accountability Act, patients can rest assured that their information will be kept confidential. As a medical business, the security of patient information needs to be the top priority. A HIPAA-compliant medical answering service can improve the patient experience in many ways. Automated Answering Service Isn’t Enough The [...]Read More »

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