How to Measure the Success of Customer Service

One of the most important aspects of running a successful business is providing good customer service. When customers are satisfied with their experience, they’ll become more loyal to your company and may even make referrals to their friends and family. If you want to grow your business, the first step is measuring the success of […]

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6 Mistakes to Avoid When Hiring a Telephone Answering Service

When your business grows to the point you no longer have sufficient staffing to answer the telephones or you need someone to take calls outside normal business hours, you could benefit from the services available from a 24/7 phone answering service. Finding the right telephone answer service is vital to ensure the continued success of […]

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8 Important Things to Look for in a Bilingual Answering Service

Having a bilingual answering service is essential to your business operations today more than ever. Whether you are a small business owner or in charge of operating a multi-national corporation, you need to be responsive to your customers’ needs day or night, 24/7, 365 days a year. The easiest way to ensure your customers have […]

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How to Avoid Putting Customers on Hold

No customer wants to be kept waiting, especially if they really want to buy something or need help from you. Still, that’s just what many businesses continue to do. Being put on hold will not only frustrate your customers, it will communicate to them that they’re unimportant to you.  Thankfully, this can be avoided with […]

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The Price of Missed Calls for Your Business

Even though many of your customers will go online to locate information about your business, they’ll ultimately use the phone when they need something from you—but will you be there when they call? Here are customer service tips to avoid missed calls. Why Businesses Miss Calls Business owners know they can’t possibly be everything to […]

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How to Get Your Business More Organized in 2020

If you’re like most business owners, you spend the day trying to get as much done as possible. However, if your office is disorganized, you will lose precious time and productivity, which negatively affects your bottom line. We’ve got some great organization tips that you can start applying today to improve your efficiency. From tracking […]

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Why Your Government Office Needs an Answering Service

Government offices receive a constant barrage of calls, which can lead to a decrease in performance and efficiency. Today, the COVID-19 pandemic and the resulting economic instability are placing extraordinary pressure on these facilities, with many receiving thousands of calls each day. A live answering service can ensure that every call is handled promptly and […]

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9 Important Aspects of Professional Phone Etiquette

When you’re speaking with customers or coworkers over the phone, it’s important to maintain a certain level of professionalism. Communication skills are vital to the success of a company. Understanding the basics of professional phone etiquette is a benefit regardless of your industry or job title. For this reason, many companies trust a business answering […]

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How to Improve Your University’s Reputation

Attracting students is at the core of a university’s success. It’s vital when those top students are selecting a university that your institution is ready to welcome them with a virtual receptionist and the reputation for excellence that they value. Even with the ongoing pandemic, it remains vital for colleges to put their best foot […]

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Is the Coronavirus Impacting Your Business?

As governments respond to the coronavirus (COVID-19) pandemic, many businesses are being forced to close temporarily or drastically change their everyday operations. Using tools like a business answering service could be a great option to keep everything running smoothly during this time. While some businesses have been able to survive, many have not—as a result, […]

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