When you’re running a medical practice, you know that being available to your patients is of the utmost importance. Not only is in-person customer service essential, but being available by phone is critical. However, picking up the phone in a busy doctor’s office is not always possible. Neither is answering every call yourself around the […]
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Working from home has become a more common practice during the coronavirus pandemic, but it’s been an idea many employers have explored even before quarantine. Working virtually has been found to increase productivity, improve work/life balance, and save the time, hassle, and money involved with commuting. However, bad habits can be very counterproductive even for […]
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These are common terms in the service industry, but weighing hospitality vs. customer service isn’t the best way to run your business. The reason? They are two different, yet important, concepts. Whether you work in a restaurant or hotel, our definitions and comparison will help you better understand how each helps meet your customers’ needs. […]
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A medical practice that can offer the experience necessary to diagnose and treat its patients will be of obvious benefit to them, but, unless your customer service is at the same level, you may be placing your medical practice in jeopardy. Why Is Stellar Customer Service So Important? Stellar customer service is vital to your […]
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The quality of a phone answering service can impact the success of any business. From receiving client calls to converting new leads, a law office answering services is an extension of your firm on many levels. You must be sure the service provider’s own standards meet your expectations. Here are some of the most pertinent […]
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As a business that offers HVAC services, you need to be able to devote as much of your day as possible to the customers who rely on you. Getting an HVAC answering service can completely transform the way you do business, but certain features and benefits can make all the difference. Here’s what you need […]
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Receptionists have many duties but, overall, their job is to effectively represent the company they work for. To do accomplish this, a receptionist must possess several skills and personality traits. Here are 5 of the most important to look for if you plan to hire a receptionist for your business. 1. Rapport Because they’re often […]
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You may use a slew of marketing tactics to promote your business, but did you know that the length of time you take to respond to customers is one of the most important and most-overlooked business-growing tactics? Here’s what you need to know about the importance of a quick response to your quality of inbound […]
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Creating a killer product or service is the starting point of establishing a brand. Offering quality customer service will foster your ability to deliver those products and services to your target audience. Understanding how exceptional customer service will enhance your brand can motivate you to go the extra distance when working to satisfy your customers. […]
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It costs 5X more to capture a new lead than to keep a new customer. Pretty expensive, right? That’s why you must ensure your lead generation strategy brings is top-notch. It’s also why you must incorporate answering services in your strategy. How an Answering Service Can Help Boost Your Lead Generation Curious to know how […]
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Make Sure Your Doctor Answering Service Includes These Perks
May 3, 2021
7 Surprising Tips for Working from Home (#4 is a Must)
March 25, 2021
Hospitality vs. Customer Service: Why You Need Both
February 25, 2021
Can Bad Medical Customer Service Hurt Your Practice?
February 1, 2021
Questions to Ask a Lawyer Answering Service
January 1, 2021