By promptly answering the telephone, customer service is greatly improved. The perception of your company is largely influenced by the level of attention available to each customer. We all know how difficult answering every call can be while running your business. According to a Clutch survey, about 8 in 10 people believe efficient resolutions are […]
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Property management is effectively a 24/7/365 job, as property managers and landlords must be available at all times to address the needs of tenants. Yet, who’s available all day and night to answer the phone? After all, you need rest and time to spend with family and friends. With 24-hour call center services this is […]
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How your company answers calls is important in building your brand. Quality service shows you value your customers. A simple “Hello, how can I help you?” is a good opening, but the question should not have to be repeated every time a caller is transferred. That’s where cold transfers can hurt your business. A blind […]
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Although they tend to be used interchangeably, the terms “contact center” and “call center” refer to two different business models in regard to communication. The type of model you employ has a major impact on customer service. Below, we’ll discuss the differences between these two models and let you decide which one may better suit […]
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Customer satisfaction is as important in the dental industry as any other. Having a live person answer the phone is crucial in providing people with the attention and care they deserve. In fact, studies have shown close to seven out of ten people will hang up and look for a different service provider if someone […]
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During any given day, there’s no telling how many calls an attorney or law firm might receive. A multitude of tasks may make it difficult to take every call. Existing and potential clients may also call after business hours when your office is closed. Devoting more personnel and time to answering phones can strain resources. […]
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Businesses can receive calls any time, day or night, on weekends, and even on holidays. A live answering service avoids forcing callers to be greeted by an automated voice response system. Bots and voicemail reduce the quality of customer service. Rather than frustrating people and creating a negative impression, a telephone answering service allows a […]
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Most people have been frustrated when they dial a business phone number and are greeted by an automated voice menu, get put on hold, or face a delay or absence of human help. An answering service is the solution many companies use to make sure their customer calls are handled promptly by a real person. […]
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An answering service answers incoming phone calls on behalf of other businesses. They can quickly provide customer service for a caller who has a toothache, backed-up toilet, or computer malfunction, even after business hours. Answering services are used by all types of companies – medical professionals, contractors, attorneys, large corporations, and solo entrepreneurs. In fact, […]
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As a leading phone answering services company, AnswerMTI aims to educate clients on the benefits of our services. Answering the phones is an important duty. However, it can take a lot of time away from other business-related tasks. Plus, customers, clients, vendors, associates, patients, and others may need to reach you after hours or on […]
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How Does a Telephone Answering Service Create a Good Customer Service Experience?
December 29, 2021
24-Hour Call Center Services: A Must-Have for Property Managers
November 28, 2021
What Is a Warm Transfer?
November 19, 2021
Contact Center vs. Call Center
November 19, 2021
How Dental Offices Use Virtual Receptionist Services to Improve Patient Care
October 28, 2021