How to Answer the Phone Professionally

When you’re speaking with customers or coworkers over the phone, it’s important to maintain a certain level of professionalism. Communication skills are vital to the success of a company. Understanding the basics of professional phone etiquette is a benefit regardless of your industry or job title. For this reason, many companies trust professional phone answering […]

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How Should a Business Answer the Phone?

Every time the phone rings, your business has the opportunity to make a positive impression on a caller. Knowing how your business should answer the phone will set your company up for success. When the phone rings, you should just answer it by saying “hello,” right? That’s certainly a good start, but your business should […]

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What Is a Live Phone Answering Service?

Businesses can receive calls any time, day or night, on weekends, and even on holidays. A live call answering service avoids forcing callers to be greeted by an automated voice response system. Bots and voicemail reduce the quality of customer service. Rather than frustrating people and creating a negative impression, a telephone answering service allows […]

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When to Use a Virtual Receptionist Service

A busy business is a successful business. However, the cost to hire full-time employees to handle your calls can be high. Another solution is to hire a remote virtual receptionist answering service. This option is not only incredibly cost-efficient, but can result in even more business for you. Using a Remote Receptionist Service A busy […]

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Contact Center vs. Inbound Call Center Services

The terms “contact center” and “inbound call center” are often confused. Though similar in many respects, these two models have unique characteristics that affect customer service. Let’s explore the differences between these inbound call center solutions and contact centers, so you can decide which one suits your business best. Understanding the Inbound Call Center Contact […]

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Leveraging Insurance Answering Services for Agents

In the fast-paced world of insurance, exceptional customer service is non-negotiable. Companies need to meet and exceed client expectations, ensuring seamless communication at all hours. That’s where the power of professional answering services comes into play. We will delve into how leveraging answering services can revolutionize customer service in the insurance industry. How Insurance Answering […]

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Enhance Services with an Emergency Restoration Answering Service

  In the fast-paced world of emergency restoration, every second counts. When disaster strikes, it’s crucial to have a responsive and reliable communication system in place to handle incoming calls promptly. This is where a professional emergency restoration answering service can be a game-changer for your business. By partnering with a trusted call answering service […]

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What Is Good Customer Service?

Customer service plays a vital role in the success of any business. It is the backbone that supports customer satisfaction, loyalty, and ultimately, business growth. In today’s highly competitive marketplace, where customers have abundant choices and high expectations, providing exceptional customer service is more important than ever. One effective way businesses can elevate their customer […]

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How Much Does a Phone Answering Service Cost?

There’s little doubt that an answering service can do wonders for your company but, just as with every other business purchase you make, it must be able to fit within your budget. So just how much will it cost you to have live agents answer your inbound calls? With over 40 years in the industry, […]

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