If you run a company, you know the busiest season in any given year. Likewise, some industries have regular busy seasons, and you most likely know these seasons can make or break you. When preparing for the next busy season, you must prioritize lead capturing. You can capture 100% of your new leads by investing […]
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Ringing phones are a common occurrence at insurance agencies. Policyholders may have questions about their coverage, need help filing a claim, or want to update or change their policy. Consumers shopping for low rates may call several insurance companies before deciding on the right one. You can therefore see how an insurance answering service is […]
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Real estate professionals are accustomed to high volumes of phone calls. Whether you’re in the office or at a showing, inquiries can seem nonstop, but you cannot afford to miss a call. The market moves fast and neglecting phone calls can hurt your business and reputation. A real estate answering service will make sure prospects […]
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During the pandemic, businesses have relied on remote tools for teams to communicate. Video conferencing has become a way of life. While Zoom calls have enabled meetings to continue, studies have shown these to contribute to a phenomenon known as videoconference fatigue. Several of these are cited in a report by the American Psychological Association, […]
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When it comes to capturing leads, there’s almost nothing more important than an instant response and a script that supports a more productive interaction. As it is, just one-quarter of all marketing-generated leads are of high-enough quality to become sales, according to Gleanster Research.1 It’s also been estimated that as many as 50% of sales […]
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Your business must be ready to serve clients and customers at all times. Whether there’s a flood, storm, or another natural disaster or an issue or illness at your office, the need to communicate is always there. That’s why your disaster recovery plan should include a strategy for emergency communication. Depending on the nature of […]
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During the COVID-19 pandemic, many people calling small businesses have received messages claiming the company is experiencing “unusually high call volume.” What does this really mean? Are there more phone calls or fewer people to answer them? In fact, many call center companies had fewer agents while other facilities had to shut down, as has […]
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An effective customer service strategy should have a few key ingredients. Think of it as a recipe for success. You can attract more customers, increase customer loyalty, boost sales, and receive more positive reviews and word-of-mouth recommendations by treating your customers with care. A business answering service from AnswerMTI can help improve your strategy, but […]
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If you have good lawyers on your team and succeed, you should see your reputation, list of clients, and revenue grow. However, the telephone can be your greatest asset or your worst nemesis. Missed calls can mean missed opportunities; even established clients may move on if they can’t reach someone. All the while, your staff […]
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A strong first impression is a must for any business, whether it’s a small startup or corporation, but we know answering the phones all day can distract your staff from more business-centric tasks. Nevertheless, most callers who reach a voicemail won’t follow through, which can mean missed opportunities. A live answering service avoids this because […]
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