Answering the phone professionally is all about creating a great first impression that reflects positively on your business. You should pick up within 2–3 rings, greet the caller with a warm and polite tone, identify yourself and your company, and speak clearly while actively listening to the caller’s needs. Phone etiquette is still a vital […]
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A business should answer the phone promptly, within two to three rings, and with a clear, friendly greeting that includes the company name and a willingness to help. Answering telephone calls professionally not only reflects your brand’s values but also builds trust and enhances customer satisfaction. Whether you’re a small business owner or part of […]
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If you want to capture every opportunity, deliver excellent customer service, and keep up with today’s 24/7 expectations, an after-hours answering service is absolutely necessary. Today’s customers don’t wait for regular business hours to reach out. They expect real-time customer support, whether it’s 6 a.m., 10 p.m., or Sunday afternoon. And if your business doesn’t […]
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You’ve probably heard of a virtual receptionist, but what exactly do they do? How do they work? How do they fit into your business operations? And most importantly, how can they improve efficiency, enhance customer service, and help you never miss an important call again? In today’s fast-paced business world, first impressions matter. When a […]
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When it comes to having your business phone answered, you’ve got plenty of options. There is lots to consider to make the right choice, so it’s always important to ask if a receptionist or an answering service costs more. In-House Receptionist vs. Professional Answering Service Many businesses choose between having an in-house receptionist and a […]
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You have many options for how your customer calls are handled. However, there is one option that saves you money and improves your level of customer care: call patching services. Let’s take a closer look at why call patching services offer so much value to your business. Call Patching Is Different Automated systems employ recordings […]
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These are common terms in the service industry, but weighing hospitality vs. customer service isn’t the best way to run your business. The reason? They are two different, yet important, concepts. Whether you work in a restaurant or hotel, our definitions and comparison will help you. You’ll better understand the difference between hospitality and customer […]
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For some businesses, it’s not enough to offer service to customers during typical hours. Operating from 9-5 each day works nicely in some industries, but certainly not all. If you have the type of business that can benefit from being available whenever your customers may need you, using an answering service dispatch is a smart […]
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Businesses face all different kinds of bad weather emergencies. Companies that use an answering service to help weather the storm have an easier time of making it through to the other side. No matter what time of year it is, or where your business is located in the United States, there is always a risk […]
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As a property manager, your job goes well beyond building management. Not only do you have to ensure that your property and your management company continue to increase in value, but you also need to ensure that your tenants’ needs and desires are met. As busy as you are with tenant calls, building maintenance, showing […]
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