Importance of Responding Quickly to Customers

You may use a slew of marketing tactics to promote your business, but did you know that the length of time you take to respond to customers is one of the most important and most-overlooked business-growing tactics? Here’s what you need to know about the importance of a quick response to your quality of inbound […]

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How Good Customer Service Enhances Your Brand

Creating a killer product or service is the starting point of establishing a brand. Offering quality customer service will foster your ability to deliver those products and services to your target audience. Understanding how exceptional customer service will enhance your brand can motivate you to go the extra distance when working to satisfy your customers. […]

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5 Ways an Answering Service Can Help with Lead Generation

It costs 5X more to capture a new lead than to keep a new customer. Pretty expensive, right? That’s why you must ensure your lead generation strategy brings is top-notch. It’s also why you must incorporate answering services in your strategy. How an Answering Service Can Help Boost Your Lead Generation Curious to know how […]

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How a Virtual Receptionist Can Save You Money

Thanks to the technological advancements of our time, many small businesses have easy and affordable access to some skills they would otherwise have never been able to afford. One such skill is that of a receptionist. While hiring a full-time receptionist may be outside of your budget, you should consider a virtual receptionist. Or, if […]

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5 Tips for Happy Tenants

Investing in real estate is an excellent way of generating income, particularly if you invest in residential property. However, managing a property with multiple tenants is no mean feat. It takes a lot of hard work to keep every tenant happy—and happy tenants equal high tenant retention rates. So, how do you ensure every one […]

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How to Measure the Success of Customer Service

One of the most important aspects of running a successful business is providing good customer service. When customers are satisfied with their experience, they’ll become more loyal to your company and may even make referrals to their friends and family. If you want to grow your business, the first step is measuring the success of […]

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6 Mistakes to Avoid When Hiring a Telephone Answering Service

When your business grows to the point you no longer have sufficient staffing to answer the telephones or you need someone to take calls outside normal business hours, you could benefit from the services available from a 24/7 phone answering service. Finding the right telephone answer service is vital to ensure the continued success of […]

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8 Important Things to Look for in a Bilingual Answering Service

Having a bilingual answering service is essential to your business operations today more than ever. Whether you are a small business owner or in charge of operating a multi-national corporation, you need to be responsive to your customers’ needs day or night, 24/7, 365 days a year. The easiest way to ensure your customers have […]

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How to Avoid Putting Customers on Hold

No customer wants to be kept waiting, especially if they really want to buy something or need help from you. Still, that’s just what many businesses continue to do. Being put on hold will not only frustrate your customers, it will communicate to them that they’re unimportant to you.  Thankfully, this can be avoided with […]

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The Price of Missed Calls for Your Business

Even though many of your customers will go online to locate information about your business, they’ll ultimately use the phone when they need something from you—but will you be there when they call? Here are customer service tips to avoid missed calls. Why Businesses Miss Calls Business owners know they can’t possibly be everything to […]

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