Fine-Tuning Your Disaster Recovery Communications Strategy

Your business must be ready to serve clients and customers at all times. Whether there’s a flood, storm, or another natural disaster or an issue or illness at your office, the need to communicate is always there. That’s why your disaster recovery plan should include a strategy for emergency communication. Depending on the nature of […]

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Impact of COVID-19 on Small Business Call Volume

During the COVID-19 pandemic, many people calling small businesses have received messages claiming the company is experiencing “unusually high call volume.” What does this really mean? Are there more phone calls or fewer people to answer them? In fact, many call center companies had fewer agents while other facilities had to shut down, as has […]

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Ingredients for an Awesome Customer Service Recipe

An effective customer service strategy should have a few key ingredients. Think of it as a recipe for success. You can attract more customers, increase customer loyalty, boost sales, and receive more positive reviews and word-of-mouth recommendations by treating your customers with care. A business answering service from AnswerMTI can help improve your strategy, but […]

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How Your Business Can Benefit from a Legal Answering Service

If you have good lawyers on your team and succeed, you should see your reputation, list of clients, and revenue grow. However, the telephone can be your greatest asset or your worst nemesis. Missed calls can mean missed opportunities; even established clients may move on if they can’t reach someone. All the while, your staff […]

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Creating a Strong First Impression with a Live Answering Service

A strong first impression is a must for any business, whether it’s a small startup or corporation, but we know answering the phones all day can distract your staff from more business-centric tasks. Nevertheless, most callers who reach a voicemail won’t follow through, which can mean missed opportunities. A live answering service avoids this because […]

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24-Hour Call Center Services: A Must-Have for Property Managers

Property management is effectively a 24/7/365 job, as property managers and landlords must be available at all times to address the needs of tenants. Yet, who’s available all day and night to answer the phone? After all, you need rest and time to spend with family and friends. With 24-hour call center services this is […]

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What Is a Warm Transfer?

How your company answers calls is important in building your brand. Quality service shows you value your customers. A simple “Hello, how can I help you?” is a good opening, but the question should not have to be repeated every time a caller is transferred. That’s where cold transfers can hurt your business. A blind […]

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Contact Center vs. Call Center

Although they tend to be used interchangeably, the terms “contact center” and “call center” refer to two different business models in regard to communication. The type of model you employ has a major impact on customer service. Below, we’ll discuss the differences between these two models and let you decide which one may better suit […]

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