Home Health Answering Service and Hospice Call Center
AnswerMTI provides U.S.-based 24/7 hospice answering service and home health call center services, ensuring there is always someone to answer a phone call. Affordable monthly plans include local and national coverage. Our hospice call center agents can take calls during the day, after hours, and on weekends. Your organization can therefore address caller and patient needs at any time.
Home Health Care Call Center with 24/7/365 Availability
Whether you’re a medical director, provide palliative care, or are another healthcare professional, our hospice answering service team can take calls, take messages for quick delivery, and even forward callers to the appropriate staff if they meet your conditions. Get real-time notifications of emergencies. Our hospice and home health care answering service is HIPAA compliant so therefore meets the latest regulations and standards. We also provide all the support services your organization requires, including:
- Virtual receptionist: Our virtual receptionists are an extension of your team that can take care of callers just the way you would if you could handle every call. They can answer the phone, route callers, schedule appointments, take messages, and give you an administrative boost all for a fraction of what you’d pay someone in-house.
- Appointment setting: Setting appointments helps structure your day. Professional appointment setting makes it easy for customers and businesses to access hospice and care giving services, while web-based calendars are fully accessible and updated in real time.
- Bilingual answering: Our U.S.-based receptionists speak fluently in English and Spanish so you can support a more diverse range of clientele. We provide custom scripting, voice mail, and Interactive Voice Response (IVR) services to help assist Spanish-speaking customers.
- Medical answering: Agents trained in medical terminology and HIPAA guidelines can handle appointment scheduling, messaging, and after-hours emergencies as well as basic inquiries, with your preferred greeting, regardless of the type of facility you operate.
- 24/7 answering: We know you can’t always be there to answer the phone. At AnswerMTI, we provide round-the-clock hospice answering services to handle calls for healthcare providers, patients, and their families.
While we are headquartered in the Atlanta, GA area, we have call center locations and professionals representatives located all around the United States. With our experienced team and cutting-edge technology, we can easily provide home health answering service to clients and callers all around North America.
What Happy Clients Are Saying About AnswerMTI
Hospice and home care services often deal with many customers at once, who may have anything from a Medicare inquiry to urgent requests. The reliability of our call center staff is highly respected. We’re committed to ensuring customers and their clients get the support they need. The convenience of our after-hours answering service for home health is much appreciated as is our handling of important calls. Our clients regularly praise the professional, courteous service our representatives provide. You can read reviews of our service here.
Set Up Your Hospice Answering Service Today
Improve your home healthcare service by signing up for your free one-week trial today. Our hospice call center can provide full support for your business and customers, no matter what the reason is for their call. Contact us now to get started with your customized service.