AnswerMTI Phone Answering Service For Plumbers – We Take the Call, You Fix the Leaks

man wearing headset


Running a plumbing business is hard work. But you don’t have to sacrifice service in the field for answering the phones. At AnswerMTI, we offer an answering service for plumbers that can mean calls are answered promptly, customer questions get answered, leads get captured, and technicians are dispatched for every emergency. We ensure your company is always reachable and that no customer call goes unanswered.

Our customer service agents are experienced receptionists who understand your business. They know the right questions to ask to verify the customer’s situation and relay important details to your office and/or field staff. If a customer is facing an emergency, such as a burst pipe, overflowing toilet, or hot water heater leak, our team will see to it they receive immediate attention.

Benefits of a Plumbing Answering Service

Voicemail is a convenient feature for when your mother-in-law calls your cell, but it doesn’t provide customers who call your business with the urgent attention they deserve. With a professional answering service for plumbers:

  • Assistance is available 24/7; day or night, on weekends, and holidays.
  • Customers don’t need to wait until business hours to receive help.
  • Bilingual receptionists are available to eliminate any language barriers.
  • Our staff is patient and empathetic, and listens to every callers’ concern.
  • Customers are never greeted by a recorded voice or made to wait through long ring times.

What is good for your customers is good for your business and employees too. Call scripts can be tailored to your brand and incorporate the procedures you request as well as terminology that is typical of your area and the plumbing industry. Your plumbers and office staff benefit because a more efficient process of handling calls and dispatching is in place. The result is improved productivity, growth, and customer service as well as enhanced work/life balance.

What AnswerMTI’s Answering Service for Plumbers Includes

phone with headsetWe offer the opportunity for your team to focus on plumbing jobs. Our dedicated agents are trained to handle business calls, day or night, and are well-versed in the common questions and concerns that customers who call your plumbing business have. You can therefore work smarter, not harder while benefiting from plumber answering service features such as:

  • Forwarding Emergency Calls: If a customer calls with a crisis, we can deliver priority messages via phone, text, or email. Messages are also instantly available via our web portal.
  • Dispatching Plumbers: Our agents will immediately alert your on-call staff of urgent calls and relay important details such as the nature of the issue and the customer’s location.
  • Setting Appointments: Maintaining a calendar is challenging when you have a busy schedule, but we can streamline scheduling and ensure all meetings and service calls are lined up.
  • 24-Hour Coverage: Plumbing emergencies don’t stick to regular business hours, so neither can your call coverage. A team of plumbing call center specialists cover the phones around the clock to ensure all calls are promptly handled and callers are taken care of.
  • Virtual Receptionists: With our live receptionist services, agents can answer questions, take messages, screen non-urgent calls, transfer emergency calls that fit your description for escalation, and schedule appointments for those in need of your plumbing expertise.

Areas We Serve

smiling plumberAnswerMTI is headquartered in Atlanta, GA, but plumbers across the nation can benefit from our U.S.-based call support. Our call center services are available to plumbing companies of any size, no matter where they are located. Whether your business or a customer is located in New York, Los Angeles, Chicago, Denver, Dallas, Miami, or anywhere in between, our 24-hour answering service for plumbers is available, ensuring leads are captured and emergency technicians are dispatched on a moment’s notice.

A Proven Track Record of Success and Satisfaction

Customer satisfaction is the backbone of any service business. Our clients frequently state how pleased they are with the type of service our agents provide on a consistent basis. The call center services for plumbers we specialize in yield immediate results and have helped many plumbing companies grow their profits and clientele. We’ve also helped take away the strain of answering a steady stream of calls, and dealing with call overflow, so that our clients can devote more time and energy to tasks that help expand their companies and services.

Sign Up for a Free Trial Today

Our plumbing answering service is available with affordable rates and customized plans based on minute usage. You can try the plan of your choice by signing up for a free 7-day trial. This provides an opportunity to evaluate our performance and determine how our services fit into your business model. We can even help build a customized plan for your plumbing company with the assistance of our helpful, knowledgeable representatives. Contact us online or at 844-798-1027 to learn more.