Prospective homeowners often have many questions and may be inspired to call their mortgage broker/lender at any time. It’s therefore imperative that your mortgage brokerage provides high-quality customer support at all hours. At AnswerMTI, our live answering service for mortgage brokers is open 24/7. That means an agent is always available to take incoming calls and address clients’ concerns.
Available evenings, weekends, and holidays, our live receptionists can take messages, transfer calls, or set appointments as well as take information from prospective clients to get the application process started. AnswerMTI’s call center services ensure your business is always connected with clients. We know that if a lead is greeted by a voicemail, they’re unlikely to follow through and will probably find another broker. After all, availability is the core of an effective customer service strategy.
About AnswerMTI’s Mortgage Broker Answering Services
Our phone answering services are 100% U.S. based. The mortgage industry is competitive. That’s why you need to constantly stay on top of phone calls. And every call answered is a potential business opportunity. Our agents don’t only ensure availability. We also have bilingual representatives who speak English and Spanish, boosting the reach of your financial company to help a more diverse range of potential home buyers.
Additional benefits of our live answering service for mortgage brokers include:
- Prompt Answering: A fast response by a dedicated representative allows your brokerage to stand out from the competition.
- Qualifying Leads: You already know who’s more eligible for a mortgage and likely to convert when you receive the call details.
- Unlimited Call Scripting: You tell us how to greet callers and provide information that needs to be conveyed; your clients/prospects won’t know they’re speaking to a third-party agent.
- Fewer Distractions: Your in-house staff will have more time to spend on business development and income-generating activities, while not being interrupted by ringing phones.
- Full Transparency: Our agents take down the caller’s name, reason for calling, and any information that’s relevant to your business. Receive the message via text, email, pager, voicemail, or our online portal.
Our mission is also to make your team more accessible. If a caller needs to speak to a specific person or department, our virtual receptionists can screen the call and transfer it to the appropriate number. But using our proprietary software and their knowledge, our agents can answer general questions directly. And if a client needs to schedule a meeting, we can set it up while updating your calendar in real time.
Here to Meet the Most Urgent Needs
It’s unlikely your office is staffed 24 hours a day. That would be cost-prohibitive and a difficult schedule to maintain. We know how busy the mortgage industry can be. Clients are quickly getting their finances in line and properties sell fast. They may be in a rush to know their loan options, get pre-qualified, or apply for their mortgage before it’s too late to snatch the home of their dreams.
AnswerMTI bridges an important gap between brokers and clients—with call answering services that ensure your business lets them achieve their objectives.
Our live answering service for mortgage brokers serves clients and lenders in all the nation’s top housing markets. Whether a call comes in from New York, Washington, D.C., Chicago, Los Angeles, Phoenix, Anchorage, Sacramento, Detroit, Nashville, or Miami, our live receptionists will answer the phone. We’re proud to serve the West, Southwest, Midwest, Northeast, and Southeast from our Atlanta-based headquarters.
Sign Up for Your Free Trial Today
At AnswerMTI, our customers benefit from customized solutions tailored to their exact needs, and that can be scaled as their business grows. We offer affordable month-to-month plans and don’t require long-term contracts. Our highly trained virtual receptionists leave a lasting impression and provide callers with the best experience possible. To sign up for our 24/7 live answering service for mortgage brokers or learn more, set up your free trial online, send us a message on the web, or call 844-798-1027.