Real Estate Answering Service
As a real estate agent with a growing agency and an expanding client base, you require tools and resources to help reach maximum efficiency and productivity. The more a real estate business grows, the more clients and prospects there are to manage.
AnswerMTI understands the challenges your business faces with balancing all your responsibilities and objectives, which is why we work with professionals to deliver the real estate answering service that suits your particular requirements.
In order to ensure your answering service fits seamlessly with your brand and customer service model, it is important to understand how real estate companies use services and the benefits they provide every day.
Applications for Your Answering Service
Before investing in a new real estate phone service and putting it into action, you need to know how you can best use it to your advantage. With AnswerMTI, you can be sure that you’ll be working with an industry professional that will provide your business with the support it needs to thrive. Our real estate answering service takes the extra work out of your hands so that you can focus on running your agency, doing showings, and making sales while having peace of mind that each of your callers is being attended to with our live answering service.
We provide services during normal business hours, as well as after hours and on weekends or holidays, so that every inquiry and each client call is promptly answered and responded to by our live receptionists.
In addition to real estate offices, our 24-hour answering solution is built to support apartment complexes, condominium associations, and property management companies. We understand that no two calls or requests will be the same, which is why we work with clients through call scripting to make sure our agents are properly prepared to assist in any situation.
Benefits for Real Estate Organizations
Whether fielding calls from prospective homebuyers or your clients with an active listing, our professional agents are available 24/7. In addition to answering questions and taking messages, AnswerMTI virtual receptionists can route calls, schedule appointments, and provide general assistance to each of your callers.
If your office is unable to dedicate staff to answer phones all day or you experience a high call volume, let us be there for you. Our agents provide the personal touch your callers deserve while ensuring each interaction meets your high standards of quality and customer service.
Regardless of your requirements, our real estate call center service offers many advantages over not having a live operator available to answer calls. Automated voicemail simply won’t do in the competitive world of real estate. Calls need to get through, and decisions need to be made quickly. Our virtual phone answering services ensure callers don’t move on to your competition, which benefits your business and those looking to sell or buy property, invest cash, make inquiries, or modify loans.
No matter how anyone interacts with your business, it’s important to have a friendly voice answer the call. We employ professional receptionists familiar with the real estate industry. If a caller is selling their home, managing a rental property, or building from scratch, our receptionists rely on experience and detailed call scripts to provide a backbone for your real estate business at all hours.
You can depend on our live real estate answering service for:
- Call patching: Our virtual receptionists screen and transfer calls to you or the correct person within your office.
- Accurate message delivery: we make sure you receive your messages right away via text message, pager, email, or voicemail. And all messages are logged in your secure online account.
- Appointment scheduling: Let us manage your calendar of client meetings, showings, and open houses any time of the day.
- Managing brokerage calls: Operators are prepared to interact with clients and prospects and answer general questions.
- Answering inquiries: We can use a list of your property details to answer caller questions if you’re unavailable.
- Scheduling and coordinating building projects: If your property is undergoing new build projects or repairs, then we can field calls from contractors, builders, and project managers to make sure your office has all the details.
AnswerMTI’s dedicated operators screen and transfer calls per your instructions. They can also route messages quickly, which is a must in an urgent situation where it can affect the future of a real estate transaction.
In addition to call routing and transfer, which keeps important people connected to your business, we handle lead qualification. Our operators ask questions you specify, so you get the facts from callers. We’ve also included a bilingual answering service, so Spanish speakers can connect with your agency at any time.
A Real Estate Phone Answering Service with Complete Control
Just because someone else is answering the call, that doesn’t mean you don’t have control over what they say and how they present themselves—and your business. We offer a real-time dashboard, so you can update your messages and manage your schedule. Even see detailed reports on who called, from where, and the billable time. With our real estate answering service, pay for only what you use. We can set up a plan that works best for you.
A live answering service is more affordable than having someone at your real estate office at all hours. This helps secure every possible sale, brings on new clients, and expands your revenue and business.