Call Patching and Call Forwarding Services
If you prefer to have your calls screened and then connected to you immediately, call patching services are the perfect choice!
What Is Call Patching?
Call patching is the process of answering incoming business calls, screening them, and then transferring (or “patching”) important calls to the appropriate person or department.
It’s like having your own professional receptionist—offsite but fully dedicated—who makes sure only the right calls reach you, while handling or filtering out the rest.
Our trained, 100% U.S.-based agents manage your calls in real time, helping your business stay focused and responsive.
Who Uses Call Patching Services?
Call patching is ideal for businesses of all sizes that want to stay responsive without being overwhelmed. It’s especially valuable for:
- Medical offices and law firms that need urgent or high-priority calls routed quickly
- Service-based businesses like HVAC, plumbing, or IT, where field teams are often offsite
- Small businesses without a full-time receptionist but still need a professional touch
By outsourcing your call patching to AnswerMTI, you gain the professionalism of a front-desk receptionist without the overhead cost—while ensuring every call is handled properly and efficiently.
Why Call Screening Matters
Not every call deserves your time—and that’s where our call patching agents really shine. By carefully screening incoming calls, we help your business stay productive, only patching through calls that truly matter.
For example:
- If your team frequently receives cold calls from salespeople, our agents can screen those out, so your staff isn’t constantly interrupted by irrelevant offers.
- If you often get repetitive calls with the same basic questions, our agents can be trained to handle those inquiries directly—saving your team time and keeping callers happy with fast answers.
How Our Call Patching Process Works
When an AnswerMTI live receptionist receives a call for your business, here’s what happens next:
1: We Screen the Call First
Our agent answers the call, gathers context, and determines if it should be patched through or handled another way.
2: We Collect the Essentials
If the call should be transferred, the agent will:
- Ask for the caller’s name
- Collect any custom information you request (like account number, reason for call, etc.)
- Get the best callback number in case of disconnection
3: We Reach Out to You (or a Team Member)
The agent will:
- Place the caller on hold
- Dial your designated patch number
- Brief you with the caller’s name and reason for calling
4: You Decide What Happens Next
- Want to take the call? We’ll connect you right away.
- Unavailable or prefer not to? No problem. Our agent will take a message and pass it along however you prefer—via text, email, or client portal.
Because every business is unique, we’ll customize a call transfer protocol to suit your specific requirements. If you need to update or change it, our skilled agents can update it for you at any time.
Get Reliable Call Patching with Live Receptionists from AnswerMTI
At AnswerMTI, we strive to provide the highest caliber of call patching services to suit any kind of business. All of our agents are live, U.S.-based professionals, saving your callers from complex automated answering systems and poor international connection quality.
Why Businesses Trust AnswerMTI for Call Handling
Our call screening and transferring services solve several common pain points for growing businesses:
- Fewer Distractions for Your Team
Internal staff can easily lose focus when constantly fielding calls. Many of these calls don’t need your direct attention—and that’s where we come in. Our skilled agents handle routine inquiries and only patch through calls that truly require your time. - A Better Experience for Your Callers
No more frustrating phone trees or getting bounced between departments. With a live AnswerMTI receptionist on the line, your callers reach a real person right away—someone who knows how to forward calls to the right place with professionalism and care. - Flexible Call Handling, Customized for You
Your business isn’t one-size-fits-all—and neither are our call forwarding protocols. Whether you want calls routed to your cell during certain hours or forwarded to different team members based on the day or department, we’ll tailor the flow to match your needs.
With AnswerMTI, your team stays productive, and your callers feel like a priority.
Contact us today to learn more about how AnswerMTI call patching services can benefit your business!
FAQs
Can I choose which types of calls get patched through?
Absolutely. You can provide detailed instructions about what kinds of calls should be transferred, and which ones should be handled differently (e.g., take a message, provide basic info, or block entirely). We’ll follow your preferences closely.
What happens if I’m not available to take a call?
If you’re unavailable or choose not to accept a call, our receptionist will politely let the caller know and take a detailed message. We can deliver it to you by text, email, or through our client portal—whichever you prefer.
Are your agents based in the U.S.?
Yes, all AnswerMTI agents are 100% U.S.-based and professionally trained to represent your business with clarity, friendliness, and professionalism.
Can I update my call instructions or patching preferences?
Definitely. You can update your call handling preferences at any time. Just contact our support team and we’ll make changes right away—whether it’s a temporary update or a long-term adjustment.