WHAT IS CALL PATCHING?
Call patching is like having your own personal receptionist who screens and then transfers important calls to you.
Your customer calls are answered by one of our skilled AnswerMTI Agents. The Agent takes down the caller’s name and telephone number, places the caller on-hold, dials the designated call patch number, and then relays the call details directly to you. Should you agree to accept the call, the caller will then be patched/connected to you. If you are unavailable or do not wish to accept the call, the Agent will take a message.
AMTI clients have the ability to designate the patching number and your calls will be swiftly relayed to you or another designated person. Our skilled answering service Agents can update your patching protocol anytime day or night.
Your customers feel as if you have a confident support staff awaiting your calls, with AnswerMTI, you do!