Emergency Answering Services for Urgent Phone Calls

AnswerMTI provides a low-cost emergency answering service available across the U.S. Our service is priced by the minute. Not only do you pay just for what you use, your pricing can also be customized to your exact requirements. Live operators will be there at our emergency call center to provide assistance during any crisis or urgent call, day or night.


After Hours Emergency Call Answering

If your business needs a professional operator to answer calls at all hours of the day an Emergency Answering Service may be just what you’re looking for. We offer after hours live customer support for emergency responders, disaster recovery and medical answering services. Our contact centers will provide professional live operators who will answer your calls 24×7 and keep your business communications active during emergency situations and when an unforeseen crisis may arise.

Our call center agents are highly trained to handle all types of emergency calls and will have your high priority messages delivered in real time via immediate text to cell phone, email, phoned in, and logged to your secure online account portal. And we even offer call service for those messages that absolutely must be delivered and confirmed ASAP.

Be it hurricanes, fires, storms or power outages, both man-made and natural disasters will inevitably occur, and when they do, call volumes can soar to record levels. This makes it difficult, if not impossible, to answer all of the calls in house. With over 300 trained agents, we can provide unparalleled call coverage after hours, weekends, and holidays. As a partner with AnswerMTI, you will always enjoy simple pricing with no contracts or hidden fees.

AnswerMTI provides tailored solutions for all emergency service providers.

Our Specialties

Our live operators are experienced at handling emergencies of all types — 24 hours a day. They can handle customer calls and take messages, or act as a dispatcher for urgent calls that you must attend to right away. Below are a few common examples of situations and types of organizations that use our emergency call center services.

Disaster Recovery

Disasters happen when you least expect them, and when they do, we’re here 24 hours a day, 7 days a week, 365 days a year, and an Emergency Call Answering Service should be a part of every disaster recovery plan. When your phones go down, our agents will ensure that your business is never negatively impacted – with multiple locations and a solid redundancy plan, our lines are always open for business.

A local emergency can disrupt your business for an uncertain amount of time. With our emergency answering services, we enable any call volume to be managed efficiently. Our virtual receptionists can even handle higher numbers of calls than usual and maintain your high standards of customer service. Emergency answering is available whether there’s a natural disaster, such as a hurricane or earthquake, a power outage, a pandemic, or most any other type of emergency.


Doctor Emergency Call Answering

By the time a patient calls, they’re already in pain or sick, and in reality it doesn’t only happen during normal business hours. Your patients need constant communications and the ability to reach the doctor, schedule an appointment or get instructions on what to do in an emergency situation. That’s where we step in. We provide medical answering service for doctors, physicians and healthcare professionals with competent, compassionate live telephone coverage and customer support 24 hours per day, 7 days per week, 365 days per year.


HVAC Support

When inclement weather hits or huge power outages occur, massive numbers of consumers can all simultaneously lose their home and office heat or air conditioning. Even the larger HVAC providers can only be in so many places at once, and in times like this it’s impossible to answer a huge and sudden surge of customer calls. That means lost business and lost revenue during a time that business should be flourishing.

However, we have your solution with an HVAC answering service that can field your calls, schedule appointments, and give your customers peace of mind during the most uncomfortable times in life. You can be assured that every customer will be greeted by a professional live agent no matter when they call and that messages will be delivered within seconds of the calls completion.

Free Trial

Professional Agents with a Personal Touch!

No matter what your industry may be, we have a unique, effective solution that will pay for itself. Tree surgeons, plumbers, roofers, electricians, and property management firms – we do it all. As one of the nation’s leading emergency call answering services, we value your business and we strive to meet even the highest standards of the toughest critics.


To show you how serious we are we invite you to take full advantage of our free one-week, no-obligation trial.


Contact us today to learn more about how we can provide the support your business will require when the next disaster or emergency strikes.

Nationwide Emergency Answering Service

AnswerMTI’s emergency call center services are available all across the United States (and beyond). We serve companies in the West, Southwest, Midwest, Northeast, and Southeast. From Anchorage to San Diego, Phoenix to Chicago, or New York to Miami, our receptionists are ready to provide support for virtually any type of business during an emergency.