Fully Customized Telephone Answering Services
AnswerMTI is one of the leading live answering service providers in the nation. We have you covered 24/7 with professional receptionists. Our team can provide coverage during workdays, after hours, on weekends, and even holidays. Clients in a wide range of industries benefit from a telephone answering service with live agents who warmly greet callers, answer their questions, and provide assistance.
What We Do
Answering phones all day can take time away from your business-critical tasks. There may be times you take calls, but the overflow prevents you from serving every client or customer. Always on call, our receptionists keep up with the pace and can leave every single caller with a positive impression of your company. We are highly competitive and cost effective—and can help your business be as well.
At AnswerMTI, we offer affordable Business, Growth, and Premium packages, all starting with a free trial. If your business demands more receptionist time than what is offered in these plans, we can help create a fully customized plan that fits your budget. Each package includes nationwide coverage, supports an unlimited number of users, and includes a secure client portal where you can access all account details. Messages are delivered via phone, email, or text at no additional cost.
Our telephone answering service is built on nearly four decades of experience in customer service. Since 1982, we have been providing live answering services with knowledge of what it takes to connect customers with businesses. We also include value-added services such as:
Your customers receive prompt phone answering service no matter what time of day they call. Our agents will keep your queue down and ensure no one has to wait on hold. They can forward important phone calls and dispatch technicians from an off-site reception desk. We can even capture after-hours sales leads. Your customers are always served—and since there are fewer disruptions, your employees can get their jobs done more efficiently. Improved productivity means more gets done for every hour you pay your staff.
Our receptionists are fluent in English and Spanish. They can assist professionals in a wide range of industries serving the U.S. Hispanic and Latino community, representing millions of potential customers in every region. Custom call scripting means our agents can manage any situation professionally. And each call is handled per your specific instructions, right down to answering your calls with a unique greeting that represents your company and brand.
Screening your inbound calls is simple with our call patching service. Important calls are immediately forwarded to you or the appropriate department. Our agents can filter out unwanted or unnecessary calls, like from solicitors, to save your staff time. They can provide standard responses to common questions as well, further minimizing disruptions. Messages can be taken any time if you aren’t available.
Appointments help drive many types of businesses. When a client or potential customer calls to schedule an appointment, prompt service and accuracy are critical. Our representatives handle the entire process using your preferred web-based calendar, so you’re always up to date. Capturing leads and booking times to meet with clients or patients is simple, and your clientele can be informed of important promotions or updates as well.
Our emergency call center can handle any type of crisis or urgent call. Pay for only the time you use while our live operators provide urgent customer support for medical answering, emergency response, and disaster recovery services. All high-priority messages are delivered to you in real time. When call volumes soar due to storms, power outages, fires, HVAC failures, and more, our highly-trained agents rise to the occasion.
Our virtual receptionist answering service is available 24 hours a day. Someone is always there to answer the phone to help customers, schedule appointments, process sales orders, take messages, route important calls, and more. Promptness during and after business hours ensures the best possible customer service experience.
Who We Serve
Our clients represent a diverse range of industries—from small businesses to large enterprises. Benefiting from a positive impression of your business and relief from staffing matters such as breaks, vacation time, and sick days, they include:
- Property Managers
- Real Estate Agents
- Government Agencies
- Hotels and Inns
- Home Service Companies (like Plumbers, HVAC, Pest Control)
- Funeral Homes
- Small Businesses
Contact AnswerMTI to Start Using our Telephone Answering Service for Free
Our telephone answering service is 100% U.S. based. Serving clients all across the nation, we create a seamless customer experience and great impression of your company. To learn more about what we offer, sign up today for a free trial or call our sales department at 844-798-1027.