Phone Answering Services for Addiction Treatment and Recovery Centers

A man and woman considering calling an addiction recovery treatment centerAt AnswerMTI, we provide a 24/7 live answering service for addiction recovery organizations that is attentive to the most sensitive of needs. Our professional representatives are trained to treat each caller individually and meet the highest standards of customer service with patience and empathy. With our staff serving as an extension of your team, your addiction recovery center can provide support to those who need help and their family members whenever necessary.

About Our Answering Service for Addiction Recovery

Addiction treatment centers often receive urgent calls. These may come at any time; on the other end may be an individual who may be ready to seek addiction treatment and/or may be experiencing a mental health crisis. Fortunately, our receptionists are on the phones 24 hours a day and are trained to be calm and reassuring. Your facility can, therefore, provide critical help at just the right time.

Making the first call to an addiction recovery center is often the hardest step. The caller has likely given great thought into their decision and gone through difficult circumstances. The last thing they need is to be discouraged by long ring times, an answering machine, or a computerized voice. Our virtual receptionists offer a calm, compassionate voice that reassures them help is available.

Skilled at call handling, our virtual receptionists can address any question. They’re even trained to act in case of an emergency, whether the caller needs help or is reaching out on someone else’s behalf. This is extremely important because the person on the other end of the line may require urgent assistance and/or be dealing with other medical conditions.

Our team can even assist family members looking for information on the right treatment programs. Unlimited call scripting, patching, and appointment-setting services are available, as well, whether in times of busy call volume or after hours. Even when clinical staff members aren’t ready to take a call, our receptionists can take down information such as the caller’s contact information, medical history, addiction history, and past treatments. They log all the important details for your staff to review and send messages based on your criteria so your team can begin working toward a long-term recovery plan.

What Our Happy Clients Are Saying

Satisfied AnswerMTI clients  routinely comment on how attentive our representatives are during routine and emergency calls. Clients are generally very comfortable with us answering their calls and receiving prompt messages, while the courtesy and professionalism of our receptionists are widely appreciated. Medical and addiction recovery facilities often praise our speed and reliability as well. Our team is proud to provide 24/7 service that enables addiction recovery centers to help individuals with pressing needs at all hours.

Connect Your Substance Abuse Center with AnswerMTI

Alcohol abuse and drug addiction treatment centers often deal with important calls. You can trust our addiction recovery answering service team to address the needs of patients, clients and family members in any situation. In fact, we’re so confident that we can provide the solution you require that we’re offering a free trial. Call 844-798-1027 to get started!