It’s true that a business’s challenges can be the result of a failure to attract and retain customers. However, the inability to handle rapid business growth can also cause many problems. A virtual receptionist service can help you protect your company as you enjoy the influx of new customers. Strategies to Handle Growth The best […]
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Phone support is an essential customer service option, offering the benefit of speaking with a human rep in real time, which speeds up the time to solution. Yet, many companies have avoided live answering support. They may think that setting up phone support is expensive and takes a lot of time. Not to mention, small […]
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If you run a company, you know the busiest season in any given year. Likewise, some industries have regular busy seasons, and you most likely know these seasons can make or break you. When preparing for the next busy season, you must prioritize lead capturing. You can capture 100% of your new leads by investing […]
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Ringing phones are a common occurrence at insurance agencies. Policyholders may have questions about their coverage, need help filing a claim, or want to update or change their policy. Consumers shopping for low rates may call several insurance companies before deciding on the right one. You can therefore see how an insurance answering service is […]
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Real estate professionals are accustomed to high volumes of phone calls. Whether you’re in the office or at a showing, inquiries can seem nonstop, but you cannot afford to miss a call. The market moves fast and neglecting phone calls can hurt your business and reputation. A real estate answering service will make sure prospects […]
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During the pandemic, businesses have relied on remote tools for teams to communicate. Video conferencing has become a way of life. While Zoom calls have enabled meetings to continue, studies have shown these to contribute to a phenomenon known as videoconference fatigue. Several of these are cited in a report by the American Psychological Association, […]
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When it comes to capturing leads, there’s almost nothing more important than an instant response and a script that supports a more productive interaction. As it is, just one-quarter of all marketing-generated leads are of high-enough quality to become sales, according to Gleanster Research.1 It’s also been estimated that as many as 50% of sales […]
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Your business must be ready to serve clients and customers at all times. Whether there’s a flood, storm, or another natural disaster or an issue or illness at your office, the need to communicate is always there. That’s why your disaster recovery plan should include a strategy for emergency communication. Depending on the nature of […]
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During the COVID-19 pandemic, many people calling small businesses have received messages claiming the company is experiencing “unusually high call volume.” What does this really mean? Are there more phone calls or fewer people to answer them? In fact, many call center companies had fewer agents while other facilities had to shut down, as has […]
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An effective customer service strategy should have a few key ingredients. Think of it as a recipe for success. You can attract more customers, increase customer loyalty, boost sales, and receive more positive reviews and word-of-mouth recommendations by treating your customers with care. A business answering service from AnswerMTI can help improve your strategy, but […]
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