These are common terms in the service industry, but weighing hospitality vs. customer service isn’t the best way to run your business. The reason? They are two different, yet important, concepts. Whether you work in a restaurant or hotel, our definitions and comparison will help you. You’ll better understand the difference between hospitality and customer […]
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For some businesses, it’s not enough to offer service to customers during typical hours. Operating from 9-5 each day works nicely in some industries, but certainly not all. If you have the type of business that can benefit from being available whenever your customers may need you, using an answering service dispatch is a smart […]
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Businesses face all different kinds of bad weather emergencies. Companies that use an answering service to help weather the storm have an easier time of making it through to the other side. No matter what time of year it is, or where your business is located in the United States, there is always a risk […]
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As a property manager, your job goes well beyond building management. Not only do you have to ensure that your property and your management company continue to increase in value, but you also need to ensure that your tenants’ needs and desires are met. As busy as you are with tenant calls, building maintenance, showing […]
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Both an answering service and a virtual receptionist are ways to have your incoming calls answered offsite. So, what’s the difference between the two? When businesses are looking to outsource their call handling they often consider answering services or a virtual receptionist. Knowing the difference between them will help you choose which one is best […]
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Receptionists are professional multi-taskers who do it all, from answering phone calls and keeping things organized to appointment scheduling and being your company’s first contact point—but is an in-person receptionist the best choice, or should you go virtual? Important Considerations Trying to make the decision about whether or not to outsource your receptionist requires several […]
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As a doctor, you already know that in an emergency, every second counts. Yet, many doctors continue to rely on voicemail or automated queues to handle patient calls. However, there is a better way to ensure that your patients can get the help they need when they call you—by using a doctor call answering service. […]
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Having a successful business means that even if you’re very busy, you still need to be able to be available to your customers. If customers are calling your company and being put on hold, are forced to deal with your voicemail, or must go through a seemingly never-ending queue of recorded options, it’s likely that […]
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A busy business is a successful business. However, the cost to hire full-time employees to handle your calls can be high. Another solution is to hire a remote virtual receptionist answering service. This option is not only incredibly cost-efficient, but can result in even more business for you. Using a Remote Receptionist Service A busy […]
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The terms “contact center” and “inbound call center” are often confused. Though similar in many respects, these two models have unique characteristics that affect customer service. Let’s explore the differences between these inbound call center solutions and contact centers, so you can decide which one suits your business best. Understanding the Inbound Call Center Contact […]
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