What’s the fastest way to flush sales opportunities down the drain? A bad first impression. If your phones aren’t answered in a friendly and professional manner, you may as well just hand those leads right to your competitors. Having a strong first impression on the phone is a crucial first step to earning a […]
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You’ve already got the leads, but you can do more with them. A business answering service can help you increase conversion rates and make more sales. If one is committed, there is almost no piece of information that can’t be found online. Most businesses have at least some degree of web presence for interested […]
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HIPAA compliant call center If you are in the healthcare industry and you use a call center to take care of your calls at any time and they are not a HIPAA compliant medical telephone answering service then you could be in big trouble. A legitimate doctor answering service has to be completely HIPAA compliant. […]
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If you use an answering service or are thinking of using one, it’s important to know the difference between a 3 call and a 1 call environment. One of them is much better for your business. Is your telephone answering service a “3-call” or “1-call” environment? In a 3-call center, operators handle up to […]
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According to census data, roughly 41 million people in the U.S. speak Spanish; over 16 million of them say they don’t speak English very well.¹ With such a significant Spanish-speaking population, businesses have an opportunity to outshine competitors with a bilingual answering service. Friendly Customer Service from Live Answering Professionals Our personable agents can […]
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