What You Should Know About Answering Services and Hold Times

Posted by on Aug 31, 2016 in Answering Services, Call Center
What You Should Know About Answering Services and Hold Times

Not all answering services handle holds the same. Here’s what you should know about answering services and hold time to make sure your callers are getting the best experience. In general, calls are put on hold all the time in call center environments. However, the first thing you should know is that not every answering […]

How to Choose the Right Answering Service

Posted by on Aug 4, 2016 in Answering Services
How to Choose the Right Answering Service

There are a lot of live support providers out there. Here are some things to look for so you know how to choose the right answering service for your company. When you decide to look into partnering with an answering service you probably don’t just hire the first one you come across. It’s best to shop […]

5 Ways an Answering Service Can Save You Money

Posted by on Jun 29, 2016 in Answering Services, Business
5 Ways an Answering Service Can Save You Money

Using an answering service is not only a great way to save money, but it can also help capture more sales leads and improve customer service. When people consider using an answering service, they think about how much it will cost them. That’s fair, because answering services aren’t free. Well, they are for a week […]

What is a Normal Answering Service Plan?

Posted by on Jun 15, 2016 in Answering Services
What is a Normal Answering Service Plan?

When shopping for a live support provider it can be very helpful to know what a normal answering service plan is so you can compare appropriately. With a multitude of different companies offering their answering services it can be difficult to know what normal should be when it comes to shopping for the right plan. […]

Does a Receptionist or an Answering Service Cost More?

Posted by on May 18, 2016 in Answering Services
Does a Receptionist or an Answering Service Cost More?

When it comes to having your business phone answered, you’ve got plenty of options. There is lots to consider to make the right choice, so it’s always important to ask if a receptionist or an answering service costs more. Many businesses choose between having an in-house receptionist or a professional answering service handle their calls. […]