How Live Answering Service Helps Property Management

Posted by on Mar 28, 2019 in Answering Services, Call Center

How Live Answering Service Helps You Keep Property Residents

Property managers have a multi-faceted job; not only do they have to take care of the tasks associated with tenants moving in and out, but they also have to be able to handle calls from current and prospective tenants, sometimes at all hours of the night. Where it comes to collecting voice mail for later processing, an automated answering service can do a passable job, but it doesn’t offer the many benefits of a live property management answering service.

Young couple with real estate agent visiting house for sale in residential area

Here’s What Live Answering Service Offers Your Business

Live answering service is just that: live. Unlike automated systems which force your tenants to choose from several options and speak to a recording, apartment answering service means that a real person answers the phone every time, night or day. These helpful representatives are able to take care of your callers 24/7.

 

Makes Tenants Feel at Home

When a real person answers the phone, your residents can feel more confident that their problem will be handled when they call, instead of having to wait and hope that their issue is been attended to or that their voicemail is even listened to. The professional agents who answers the phone can not only provide information but can also empathize with the caller, which can be especially helpful during stressful situations.

In addition to this, bilingual receptionists can offer Spanish residents help in their native language, which is a definite benefit. This can ensure that nothing gets lost in translation if the agent needs to record important information. As well, Spanish speaking callers can know that there will always be someone who understands them.

 

There’s Always Someone There

When a tenant calls in the middle of the night or during the holidays, they may not expect a real person to answer. Imagine their relief when that’s exactly what happens. Suddenly, they aren’t alone, and the agent can get in touch with a maintenance technician right away if necessary. In non-emergency situations, callers can still get the answers they need to their important questions.

 

Service That Goes Beyond “Hello”

Live receptionists definitely keep tenants happy, but they can also do much more. In addition to answering phones, agents can help ensure your units are always filled. Because they’ve been professionally trained in real estate and property management call answering, agents can also schedule viewings, provide information about rental rates and amenities, and expertly handle leasing inquiries as well.

 

 

Customer Service Representative, Call Center

 

More Resources for Your Business

Answering services for property managers saves you time because agents can take care of the phone answering part of your administrative duties. This frees you up to focus on other aspects of your job, streamline office productivity, and makes message management simple.

The same is true of the money live answering services saves you. It’s drastically cheaper than hiring additional employees and because you only pay for what you use, there are never any surprises to worry about. Plug in those lower numbers, and you may find that you have financial resources you didn’t have before.

 

AnswerMTI’s professional property management answering services are 100% U.S.-based and offer incredible value to both tenants and managers. Discover the difference of working with a nationwide leader; call us today at 844-798-1027.