Ringing phones are a common occurrence at insurance agencies. Policyholders may have questions about their coverage, need help filing a claim, or want to update or change their policy. Consumers shopping for low rates may call several insurance companies before deciding on the right one. You can therefore see how an insurance answering service is […]
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An effective customer service strategy should have a few key ingredients. Think of it as a recipe for success. You can attract more customers, increase customer loyalty, boost sales, and receive more positive reviews and word-of-mouth recommendations by treating your customers with care. A business answering service from AnswerMTI can help improve your strategy, but […]
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An answering service answers incoming phone calls on behalf of other businesses. They can quickly provide customer service for a caller who has a toothache, backed-up toilet, or computer malfunction, even after business hours. Answering services are used by all types of companies – medical professionals, contractors, attorneys, large corporations, and solo entrepreneurs. In fact, […]
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These are common terms in the service industry, but weighing hospitality vs. customer service isn’t the best way to run your business. The reason? They are two different, yet important, concepts. Whether you work in a restaurant or hotel, our definitions and comparison will help you better understand how each helps meet your customers’ needs. […]
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The main goal of every hospitality business is to give customers the best experience possible. The best way to stay on top of customer service is to make a great impression every single time. Here are the many ways you can create loyal customers and develop streams of new customers who’ll keep coming back to […]
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You have many options for how your customer calls are handled. However, there is one option that saves you money and improves your level of customer care: call patching services. Let’s take a closer look at why this service offers so much value to your business. Call Patching Is Different Unlike automated systems which […]
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As a business owner, you already realize that your relationships with your customers are your number-one priority. This means both nurturing those relationships and offering the best possible customer service. Can your automated answering system do that? If not, it’s time to consider these benefits of a 24-hour answering service. Makes Customers Feel Valued […]
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Many business owners wonder whether they are missing out on potential business by not being available beyond standard office hours. The truth is that if you don’t have an after-hours answering service, the golden opportunity to provide your customers with something they may not get anywhere else— a way to reach you when they need […]
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