Even though many of your customers will go online to locate information about your business, they’ll ultimately use the phone when they need something from you—but will you be there when they call? Here are customer service tips to avoid missed calls. Why Businesses Miss Calls Business owners know they can’t possibly be everything to […]
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If you’re like most business owners, you spend the day trying to get as much done as possible. However, if your office is disorganized, you will lose precious time and productivity, which negatively affects your bottom line. We’ve got some great organization tips that you can start applying today to improve your efficiency. From tracking […]
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Government offices receive a constant barrage of calls, which can lead to a decrease in performance and efficiency. Today, the COVID-19 pandemic and the resulting economic instability are placing extraordinary pressure on these facilities, with many receiving thousands of calls each day. A live answering service can ensure that every call is handled promptly and […]
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Attracting students is at the core of a university’s success. It’s vital when those top students are selecting a university that your institution is ready to welcome them with a virtual receptionist and the reputation for excellence that they value. Even with the ongoing pandemic, it remains vital for colleges to put their best foot […]
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As governments respond to the coronavirus (COVID-19) pandemic, many businesses are being forced to close temporarily or drastically change their everyday operations. Using tools like a business answering service could be a great option to keep everything running smoothly during this time. While some businesses have been able to survive, many have not—as a result, […]
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Any company will tell you how important branding is. So why is it that the branding of the phone experience falls through the cracks so frequently? An experienced answering service is the perfect way to resolve that issue and professionally brand business phones. A phone call may be the first experience a person will have […]
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We live in an increasingly diverse world. With that diversity comes an influx of new cultures, cuisines and, most importantly, new languages. For businesses everywhere, this presents a challenge. Communication with your customers is absolutely crucial to developing lasting relationships and trust. If your target audience can find a similar product or service through their […]
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Providing stellar customer service is more important than ever before. Companies are successful when there is a company culture of putting customer service and satisfaction first. According to an American Express study, many Americans have decided not to make a purchase because of a poor customer service experience. Losing customers because of poor customer service […]
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Today’s customers want more than just to purchase your products or services; they also want around-the-clock access. Technology allows business owners to provide that access in a number of ways, including via after-hours answering service. Renovate Your Online Properties A good way to ensure you’re always providing the best customer access is to take a […]
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Today’s customers are no longer willing to wait until a business is open to get what they want; if they can’t get it from your business, they will simply go to your competitor. When you add an after-hours answering service to your marketing strategy, this can be prevented. Always Connected In the old days, connection […]
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