What Your HVAC Answering Service Should Entail

As a business that offers HVAC services, you need to be able to devote as much of your day as possible to the customers who rely on you. Getting an HVAC answering service can completely transform the way you do business, but certain features and benefits can make all the difference. Here’s what you need to know.

Industry-Specific Experience

Having an answering service that picks up the phone is simply not enough; in order to be a true extension of your business, the answering service you choose should have HVAC industry experience.

In having this experience, an HVAC call answering service will be able to use industry terms to converse, ask the right questions, record customer messages with much more detail, and redirect callers to the right individuals, all from the first interaction.

Personal Service at All Hours

"Open 24 hours" colorful sign

Automated answering systems may be the way many businesses handle calls after hours.

However, when your customers need immediate assistance during these times, automated answering systems with their lengthy menus are the last thing customers want.

The right  24/7 HVAC answering service will allow your customers to speak with a live professional who can offer them personal assistance, even if it’s 3 a.m. Because personal service like this is only typically offered at certain hours of the day, your callers will be pleasantly surprised. When a live, helpful representative picks up the phone, there’s no reason for your callers to dial your competitor!

Bilingual Support

There is a huge Spanish-speaking population in the United States. Not having representatives who can converse with these callers amounts to wasted opportunities. This is why bilingual support is such an important feature for an answering service to have.

When a customer can speak to someone in their own language, information can be communicated efficiently and completely, allowing customers to receive the help they need when they call.

Dedicated Professionals

Answering phones is typically just one of the many responsibilities of traditional receptionists. A live answering service for an HVAC company should be different.

The right company will provide the right combination of friendly reps to take care of your callers and advanced technology packed with insights to help you make managing your HVAC business a breeze..

Smiling customer support operator at work

As well, the service you choose should be able to take detailed messages and redirect calls but also handle every other aspect of call management, including scheduling appointments and prioritizing each call according to urgency.

The benefits of an answering service with this highly specialized skill set are significant. Customers can know their call was handled immediately by a real person, which places your company ahead of the competition. That’s what it’s all about after all, getting ahead and staying ahead.

We Are a Nationwide Leader in HVAC Answering Service

Your busy HVAC business needs an answering service that can grow with you. AnswerMTI offers a 100% U.S.-based, professional and affordable service that can be fully customized to suit your requirements. Learn more about our free trial opportunity; call AnswerMTI at 1-844-798-1027.