Both an answering service and a virtual receptionist are ways to have your calls answered offsite, but what’s the difference between the two? When businesses are looking to outsource their call handling they often consider answering services or a virtual receptionist. Knowing the difference between them will help you choose which one is best […]
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Every call is a chance for your business to earn another customer. Significantly increase your odds of closing the deal with an answering service. Your business gets calls all the time from people who are looking for information. Each time is an opportunity to transform them from callers with a question into clients with […]
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Small Business Saturday takes place the day after Black Friday. Are you prepared to capitalize when the spotlight is on local businesses? Here is how you can prepare to take advantage of Small Business Saturday. Black Friday is the day you wake up early and navigate of maze of rabid shoppers who are trying […]
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An answering service can act as a life preserver for your business. There are a few ways you can protect your company with an answering service. When most people think of an answering service, they don’t necessarily think of it as a way to safeguard a business. Sure, answering services are a great way to improve […]
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The phone interview is a key element in the hiring process. Follow these tips on how to give a phone interview if you want to hire the best person for the job. You can’t build a strong team of employees without hiring good people. And to do that, you need to be able to identify […]
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If you thought those ghost tales around the campfire were scary as a child, you better sleep with the light on after hearing these customer service horror stories. Customer service is a pretty huge deal for us. We are charged with facilitating a superior customer experience for people who call our customers. And we […]
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You’ve probably heard of a virtual receptionist, but what do they do? How do they work? And most importantly, how can a virtual receptionist benefit your business? A virtual receptionist is a person who answers incoming calls for your business, takes messages, transfers callers to the right people, and professionally brands your phones […]
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Whether you have just scheduled your first video conference meeting or you’ve attended dozens of them, you’ll find these seven tips helpful for enhancing the experience for everyone. Video conference meetings are a great way to bring people together from across the country and create the feel for all being in the same room. […]
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Missed sales opportunities can be detrimental to any business. Here is a surefire way you can drastically cut down on missing those valuable calls. 99% of people who call your business are either a potential sales opportunity or someone giving you the chance to provide excellent customer service. Sometimes both. What’s the first step […]
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Wanting to provide awesome customer service is a good thing. But it’s only a start. To truly deliver an amazing customer experience you must have the right ingredients and know how to blend them all together. What makes any recipe truly amazing is the ingredients. And the quality of ingredients matters a whole lot too. […]
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