What You Should Do at Work Before Going on Vacation

  Vacations are great, but in order to maximize your enjoyment you must properly prepare to leave the office behind. Here’s what you should do at work before going on vacation. Of course everybody loves going on vacation, but it can actually prove to be a little more stressful than we’d like once you consider […]

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Does a Receptionist or an Answering Service Cost More?

  When it comes to having your business phone answered, you’ve got plenty of options. There is lots to consider to make the right choice, so it’s always important to ask if a receptionist or an answering service costs more. Many businesses choose between having an in-house receptionist or a professional answering service handle their […]

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Are Answering Services by the Minute or by the Unit Better?

  Phone answering service plans are generally billed in one of two ways: Minutes or Units. Which method is more advantageous for your company to use? In the world of answering services, you’ll usually find that all providers offer plans that bill by the minute or by the unit. It’s important to know the difference […]

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How an Answering Service Helps Businesses During Bad Weather

  Businesses face all different kinds of bad weather emergencies. Companies that use an answering service to help weather the storm have an easier time of making it through to the other side. No matter what time of year it is or where your business is located in the United States, there is always a […]

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30 Reasons You Need an Answering Service for Your Business

  There are tons of reasons for your business to use an answering service. Here are 30 to get you started. People choose to use a business answering service for many different reasons. That’s because outsourcing phone support helps organizations across numerous industries in a variety of ways. The following is a list of 30 […]

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Answering Service for Callers Who Can’t Speak

  In the healthcare world, medical professionals sometimes work with patients who are unable to talk. That is when it’s important to have an answering service for callers who can’t speak. We all know that a doctor answering service must be HIPAA compliant, but an often overlooked quality is the ability to handle calls from […]

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Why Your Business Still Needs a Toll Free Number

  Most people aren’t worried about long distance charges anymore, but there are still a few great reasons your business needs a toll free number. Back in the 1960’s, AT&T started offering Toll Free numbers as an alternative option to calling collect and dealing with an operator. Check out this terrible commercial if you want […]

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Should My Business Use an Auto Answer System?

  Is it best for your business to answer the phone with a live person or will an auto answer system work? Well, that depends on what your company is trying to accomplish. First, let’s make sure we are all on the same page here and explain what an auto answer system is. An auto […]

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The Difference Between Answering Services and Call Center Services

  Call centers and answering services both look the same as each are located in offices filled with computers, phones, and operators. So what is the difference between answering services and call center services? When it comes to the difference between an answering service and a call center, the physical look or location has nothing to […]

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