Answering services help towing companies provide reliable service for every stranded driver or car in need of a lift. Whether it’s a summer road trip or traveling during the holidays, people are making long drives year-round. That means folks are breaking down or getting in auto accidents every single day. This is where towing […]
Read More »
It’s the time of year when we take a moment to think about all the things we have to be thankful for not just as individuals and families, but as companies as well. At AnswerMTI, we have lots to be thankful for. So, we thought we’d take this opportunity to talk about one of […]
Read More »
Businesses can increase revenue by partnering with a live support provider. Here’s how your company is able to actually make more money by using an answering service. Here’s something every business owner should know: It is not only possible, but in fact easy to increase revenue simply by hiring an answering service. You can […]
Read More »
Everyone who works in customer service has had to deal with some pretty upset people. Knowing how to handle angry callers appropriately will help you diffuse the situation and keep your sanity. If you have a job that requires you to provide customer service, then you probably know how horrible it can be to […]
Read More »
At this point there have been dozens of articles posted online about different office hacks. We’ve scoured them to determine all the office hacks you should try and identified a few that you’re probably better off skipping. If you’re looking for some nifty ways to organize your desk or improve office life, there is […]
Read More »
Ever been curious if answering services stay on the line longer to inflate the duration of a call? It’s a fair thing to wonder. So how long should each call take to process for an answering service? Many people have called a business and reached their answering service. Sometimes it may feel like they […]
Read More »
Having a good business disaster recovery plan in place is incredibly important. But make sure it includes this crucial piece of the puzzle. You do have a business disaster recovery plan, right? You know, that thing that consists of policies, procedures, and equipment to keep your business from taking a lethal hit when disaster […]
Read More »
Not all answering services handle holds the same. Here’s what you should know about answering services and hold time to make sure your callers are getting the best experience. In general, calls are put on hold all the time in call center environments. However, the first thing you should know is that not every […]
Read More »
Everybody needs a little motivation or inspiration from time to time. Here are 10 quotes that will get the job done. “To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.” – Ralph Waldo Emerson “The man who has no imagination has no wings.” – […]
Read More »
There are a lot of live support providers out there. Here are some things to look for so you know how to choose the right answering service for your company. When you decide to look into partnering with an answering service you probably don’t just hire the first one you come across. It’s best to […]
Read More »