Your business must be ready to serve clients and customers at all times. Whether there’s a flood, storm, or another natural disaster or an issue or illness at your office, the need to communicate is always there. That’s why your disaster recovery plan should include a strategy for emergency communication. Depending on the nature of […]
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During the COVID-19 pandemic, many people calling small businesses have received messages claiming the company is experiencing “unusually high call volume.” What does this really mean? Are there more phone calls or fewer people to answer them? In fact, many call center companies had fewer agents while other facilities had to shut down, as has […]
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An effective customer service strategy should have a few key ingredients. Think of it as a recipe for success. You can attract more customers, increase customer loyalty, boost sales, and receive more positive reviews and word-of-mouth recommendations by treating your customers with care. A business answering service from AnswerMTI can help improve your strategy, but […]
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If you have good lawyers on your team and succeed, you should see your reputation, list of clients, and revenue grow. However, the telephone can be your greatest asset or your worst nemesis. Missed calls can mean missed opportunities; even established clients may move on if they can’t reach someone. All the while, your staff […]
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A strong first impression is a must for any business, whether it’s a small startup or corporation, but we know answering the phones all day can distract your staff from more business-centric tasks. Nevertheless, most callers who reach a voicemail won’t follow through, which can mean missed opportunities. A live answering service avoids this because […]
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By promptly answering the telephone, customer service is greatly improved. The perception of your company is largely influenced by the level of attention available to each customer. We all know how difficult answering every call can be while running your business. According to a Clutch survey, about 8 in 10 people believe efficient resolutions are […]
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Property management is effectively a 24/7/365 job, as property managers and landlords must be available at all times to address the needs of tenants. Yet, who’s available all day and night to answer the phone? After all, you need rest and time to spend with family and friends. With 24-hour call center services this is […]
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How your company answers calls is important in building your brand. Quality service shows you value your customers. A simple “Hello, how can I help you?” is a good opening, but the question should not have to be repeated every time a caller is transferred. That’s where cold transfers can hurt your business. A blind […]
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Customer satisfaction is as important in the dental industry as any other. Patients expect prompt, personalized attention, especially when dealing with their health and well-being. Having a live person answer the phone is crucial in providing people with the attention and care they deserve. Virtual receptionist services help dental offices ensure that no call goes […]
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During any given day, there’s no telling how many calls an attorney or law firm might receive. A multitude of tasks may make it difficult to take every call. Existing and potential clients may also call after business hours when your office is closed. Devoting more personnel and time to answering phones can strain resources. […]
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