Here’s How a Business Answering Service Can Help Your Company Grow

Posted by on Oct 29, 2018 in Answering Services, Call Center, Customer Service

It’s an exciting time for your growing business. Orders are coming in, and you’re getting more and more calls from potential customers. However, if you’re like most small business owners, you probably don’t have enough time in the day to accomplish everything, but you also don’t have the money to hire a receptionist. We have good news; you can get all the benefits of a receptionist at a fraction of the cost when you choose small business answering service.

Virtual receptionist agents helping customers online

Keeps Customers Happy

Many companies use automated systems to handle their calls. While this may seem like an efficient solution, the reality is that long phone queues, complicated menu options, and impersonal voicemail may be driving your customers away.

A live business answering service is just that: live. Professional operators answer the phone within the first couple of rings, no matter what time of day or night it may be. They can answer questions about your business, provide customers with information, take detailed messages, and even forward their calls directly to the right department. If customers are having problems, a friendly and empathetic representative is there to help resolve their issues quickly and professionally.

Gives You More Time

In having a live answering service, your outsourced receptionist can accomplish several tasks that go beyond answering the phone. For example, they can prioritize your messages during the night so that all you have to do when you arrive is return those calls. They can also take orders or schedule appointments for you if you’re a service-based business. In being able to delegate these tasks to your answering service, you have more time to devote to your business and to yourself.

Saves You Money

Hiring staff means money spent on training, wages, equipment, vacation time, and sick days. Not so with live answering services, where agents are employed by the answering service company, not you. This means you only have to pay for the service level you choose, and nothing more. You don’t have to purchase costly and complex automated answering systems, either. Operators already have all the technology they need.

A Girl is smiling

Elevates Your Image

You’re a small business; how can you compete with big corporations? With live answering services. These professionally trained representatives know how to handle every type of call. They learn all about your business before they start answering calls for you, which allows you to offer the same level of professional and seamless service that your competitors do.

There’s also no better way to make a lasting first impression than with live operators. Imagine a potential investor calling your business to learn more about it and getting valuable information from a real and knowledgeable person right away.

A Flexible, Affordable Live Answering Service for Small Businesses

AnswerMTI specializes in providing a professional business phone answering service for every type of small business. Our operators are 100% U.S.-based, and our affordable, flexible plans can be fully customized for your requirements. Learn more about how AnswerMTI’s services can grow with you; call us at 1-844-798-1027 to get started.