Businesses face all different kinds of bad weather emergencies. Companies that use an answering service to help weather the storm have an easier time of making it through to the other side.
No matter what time of year it is or where your business is located in the United States, there is always a risk of some kind of bad weather or natural disaster. Events like floods, hurricanes, wildfires, tornadoes, or snow storms can derail your business in a hurry. If you aren’t prepared to take some tough jabs from Mother Nature, your company could get knocked out. Fortunately, emergency answering services and disaster call center solutions can be used to get you through your bout with bad weather.
First, let’s begin with how an answering service helps businesses during bad weather by talking about the most important part of your company – the employees!
Your call center partner can help you set up an employee hotline that works a bit like this…
A snow storm comes in overnight and covers your area with a foot of snow. The roads are super dangerous. You leave a message and instructions for your employees on the hotline. Each employee knows to call the bad weather hotline to find out what to do if it snowed the night before. They all call in, hear your message, and find out that those who are more than 5 miles away from work should stay home. Anyone within a 5 mile radius will be picked up by the management team in appropriate vehicles. Now everyone knows what to do and will stay safe!
Keeping your employees safe is one of the most important benefits of an answering service for bad weather emergencies.
Another important thing they can do for you is to take care of your callers when you are unable to. Check this out…
Say a tornado blows through town and knocks out your company’s power. How are you supposed to do anything to help your customers? Your callers can’t even reach you by phone! Oh but wait, you can kick your phone lines over to your answering service, send them a message to let them know what’s going on, and they can handle all your business calls until your company regains power. As far as most of your customers and all of your callers are concerned, you never skipped a beat because your answering service just acted as an extension of your business by taking orders, providing information, scheduling appointments and more!
These are just a couple of the ways how an answering service helps businesses during bad weather or emergencies. There are plenty of variations and solutions involved with these scenarios, so give us a call today to find out how we can help your company weather the storm!