Call centers that monitor their agents are able to provide better answering services for their customers. How closely does your service provider keep tabs on incoming calls? Answering services that monitor inbound calls are always looking for ways to improve. Call centers that don’t dedicate staff and time to quality assurance monitoring don’t have […]
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If you’re going to do something, do it right. So why would you settle for an average answering service that isn’t going to go above and beyond to really enhance your customer service experience? In general, the call center industry bases client service levels on a set of benchmarks. But for some reason, back […]
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When people call your business, do you have phone drones answering? If the answer is yes, you should consider a professional, friendly answering service, because phone drones can have a negative impact on your company. What is a phone drone? No, it’s not actually a drone that flies around answering phones like some mellow […]
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Each month your answering service invoice arrives and hopefully it all makes sense before you pay it. Here are some things that the invoice from your answering service should include. First, your answering service should be sending you timely invoices each month. They should arrive roughly the same time month in and month out […]
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How important is it to a business owner that their phones are answered quickly? If they like happy customers, speed of answer is absolutely critical. Think about some of the times you have called a business. How long do you let the phone ring before hanging up? Maybe 6 or 7 times? After that, […]
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Your business is in a long distance race. If your support team can’t maintain a good pace with you, failure is a certainty. An answering service must be able to keep up with your company as it develops, grows, evolves, and strives to win the race. Think of your telephone answering service as one of […]
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A call center agent’s attitude dictates how well their conversation goes with a caller. If they have a smile on their face then they are far more likely to facilitate a positive experience. But an agent with any hint of grumpiness can leave a bad taste in the mouth of anyone. Wait, what? Hear […]
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What’s the fastest way to flush sales opportunities down the drain? A bad first impression. If your phones aren’t answered in a friendly and professional manner, you may as well just hand those leads right to your competitors. Having a strong first impression on the phone is a crucial first step to earning a […]
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You’ve already got the leads, but you can do more with them. A business answering service can help you increase conversion rates and make more sales. If one is committed, there is almost no piece of information that can’t be found online. Most businesses have at least some degree of web presence for interested […]
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HIPAA compliant call center If you are in the healthcare industry and you use a call center to take care of your calls at any time and they are not a HIPAA compliant medical telephone answering service then you could be in big trouble. A legitimate doctor answering service has to be completely HIPAA compliant. […]
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