What is the difference between a Call Center and a Contact Center?

Posted by on Jul 20, 2016 in Call Center
What is the difference between a Call Center and a Contact Center?

Some people use these two titles as synonyms, but there is a difference between call center and contact centers. In the world of business process outsourcing, call centers and contact centers are a common way for companies to get a lot of things done in a cost effective manner. Rather than paying large sums to […]

5 Ways an Answering Service Can Save You Money

Posted by on Jun 29, 2016 in Answering Services, Business
5 Ways an Answering Service Can Save You Money

Using an answering service is not only a great way to save money, but it can also help capture more sales leads and improve customer service. When people consider using an answering service, they think about how much it will cost them. That’s fair, because answering services aren’t free. Well, they are for a week […]

What is a Normal Answering Service Plan?

Posted by on Jun 15, 2016 in Answering Services
What is a Normal Answering Service Plan?

When shopping for a live support provider it can be very helpful to know what a normal answering service plan is so you can compare appropriately. With a multitude of different companies offering their answering services it can be difficult to know what normal should be when it comes to shopping for the right plan. […]

What You Should Do at Work Before Going on Vacation

Posted by on Jun 1, 2016 in Business
What You Should Do at Work Before Going on Vacation

Vacations are great, but in order to maximize your enjoyment you must properly prepare to leave the office behind. Here’s what you should do at work before going on vacation. Of course everybody loves going on vacation, but it can actually prove to be a little more stressful than we’d like once you consider all […]

Does a Receptionist or an Answering Service Cost More?

Posted by on May 18, 2016 in Answering Services
Does a Receptionist or an Answering Service Cost More?

When it comes to having your business phone answered, you’ve got plenty of options. There is lots to consider to make the right choice, so it’s always important to ask if a receptionist or an answering service costs more. Many businesses choose between having an in-house receptionist or a professional answering service handle their calls. […]