How to Know When It’s Time to Switch to a Live Answering Service

Posted by on Dec 17, 2018 in Answering Services

It’s a fact; most of the people who call your business and get transferred to voicemail will hang up. If your company is currently using voicemail or an automated queue system to handle customer calls, it may be time to switch to an all hours answering service. Here’s how to know for sure.

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Cheap Is No Longer Enough for Your Company

There’s no doubt that voicemail and queue systems are low-cost ways to deal with customer calls. However, you may be realizing that cheap may not be doing your customers any favors. If you are ready to offer more to your customers than a list of options and voicemail, then a virtual answering service is your solution.

 

Live answering means real people are there to personally answer every single call your business receives, no matter the time of day or year. Instead of an automated menu, your callers can enjoy a conversation with a real person who can give them the answers they need, schedule an appointment for them, or get their information to the right person within the organization.

 

A Receptionist Isn’t Feasible, but You Need Something Different

Let’s face it; the costs of doing business can add up quickly. Every person you hire can end up costing you tens of thousands of dollars a year in salary, sick days, and vacation time. However, you feel like you have no other choice but to hire a receptionist to handle customer calls if voicemail is no longer working for you.

 

Enter the live answering service. Far more personal than voicemail, and much more cost-effective than hiring in-house staff, live agents are paid by the company they work for. All of the costs to hire them are someone else’s to handle. All you have to do is choose your service level, and you pay a single, affordable, monthly fee.

 

You’re Not Connecting with Spanish-Speaking Customers

Because it’s growing at such a rapid rate, the Spanish-speaking community will inevitably represent a significant part of your company’s income. If your voicemail system just isn’t working for your Spanish-speaking customers, then you stand to lose them.

 

The ability to have a live, bilingual agent to handle Spanish-speaking callers is priceless. When customers can converse with a live agent in their native language, no details can be lost. Not only that but, in offering this kind of service, you are communicating to your Spanish-speaking customers that you truly value them.

 

There Isn’t Enough Time in the Day

If trying to prioritize and return calls is making you feel like there are not enough hours in the day to get to them all, it’s time to switch to a 24-hour answering service. Not only can they personally handle customer calls and provide high levels of service, but they can also capture more sales leads that you might have been missing otherwise.

Live Answering Agent

It’s easy to ditch your voicemail service with AnswerMTI. All of our agents have received training to provide your customers with knowledgeable service that’s friendly and professional. Discover the many benefits of live answering by calling 844-798-1027 today.