A big part of a successful business is about ensuring it continues to run smoothly and efficiently, all while providing customers with a positive first impression. Responding to customer calls in a friendly and professional manner can go a long way toward building your reputation, but you may not have the time or resources to […]
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Small businesses that are experiencing rapid growth or busy times may find it more of a challenge to manage the questions, orders, and calls they receive from customers. If your business is finding itself in this situation, it’s important to know that help is available in the form of a local telephone answering service. […]
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Although it might be the ideal scenario for customer emergencies to only occur during business hours, the reality is that emergencies can happen at any time. If you aren’t yet offering after-hours emergency call answering services, you may be creating unhappy customers. The Benefits of Offering After-Hours Service An after-hours answering service offers your business […]
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As a plumber or electrician, the bulk of your time is likely being spent at client homes or businesses, but, when clients call, they want to speak to a real person and not a recording. How can you do this when you don’t even have time to answer your phone? You hire a plumbing and […]
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Customer service today is about far more than simply answering questions; today’s customers want to feel empowered and know that they really matter to your business. Automated queues with recorded messages cannot provide the kind of personal connection that will keep customers coming back. A small business answering service can provide all of this and […]
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Businesses can increase revenue by partnering with a live support provider. Here’s how your company is able to actually make more money by using an answering service. Here’s something every business owner should know: It is not only possible, but in fact easy to increase revenue simply by hiring an answering service. You can […]
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At this point there have been dozens of articles posted online about different office hacks. We’ve scoured them to determine all the office hacks you should try and identified a few that you’re probably better off skipping. If you’re looking for some nifty ways to organize your desk or improve office life, there is […]
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Having a good business disaster recovery plan in place is incredibly important. But make sure it includes this crucial piece of the puzzle. You do have a business disaster recovery plan, right? You know, that thing that consists of policies, procedures, and equipment to keep your business from taking a lethal hit when disaster […]
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Using an answering service is not only a great way to save money, but it can also help capture more sales leads and improve customer service. When people consider using an answering service, they think about how much it will cost them. That’s fair, because answering services aren’t free. Well, they are for a […]
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Vacations are great, but in order to maximize your enjoyment you must properly prepare to leave the office behind. Here’s what you should do at work before going on vacation. Of course everybody loves going on vacation, but it can actually prove to be a little more stressful than we’d like once you consider […]
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