Closing a new client is one thing. But going beyond the sale to create a customer for life is where the true profit is. Congratulations! Your salesperson just closed the deal and your company has brought on a new customer. Everyone at the company is excited to get the increased revenue that client will […]
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All it takes is a couple of seconds for a first impression to be made. Think about it, we do it all the time on a personal level, and it is no different when people first encounter a business. Your company only gets one chance to make a good first impression and swing the […]
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Your business is in a long distance race. If your support team can’t maintain a good pace with you, failure is a certainty. An answering service must be able to keep up with your company as it develops, grows, evolves, and strives to win the race. Think of your telephone answering service as one of […]
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What’s the fastest way to flush sales opportunities down the drain? A bad first impression. If your phones aren’t answered in a friendly and professional manner, you may as well just hand those leads right to your competitors. Having a strong first impression on the phone is a crucial first step to earning a […]
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