Receptionists are professional multi-taskers who do it all, from answering phone calls and keeping things organized to appointment scheduling and being your company’s first contact point—but is an in-person receptionist the best choice, or should you go virtual? Important Considerations Trying to make the decision about whether or not to outsource your receptionist requires several […]
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As a doctor, you already know that in an emergency, every second counts. Yet, many doctors continue to rely on voicemail or automated queues to handle patient calls. However, there is a better way to ensure that your patients can get the help they need when they call you—by using a doctor call answering service. […]
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Businesses can receive calls any time, day or night, on weekends, and even on holidays. A live call answering service avoids forcing callers to be greeted by an automated voice response system. Bots and voicemail reduce the quality of customer service. Rather than frustrating people and creating a negative impression, a telephone answering service allows […]
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Having a successful business means that even if you’re very busy, you still need to be able to be available to your customers. If customers are calling your company and being put on hold, are forced to deal with your voicemail, or must go through a seemingly never-ending queue of recorded options, it’s likely that […]
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A busy business is a successful business. However, the cost to hire full-time employees to handle your calls can be high. Another solution is to hire a remote virtual receptionist answering service. This option is not only incredibly cost-efficient, but can result in even more business for you. Using a Remote Receptionist Service A busy […]
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The terms “contact center” and “inbound call center” are often confused. Though similar in many respects, these two models have unique characteristics that affect customer service. Let’s explore the differences between these inbound call center solutions and contact centers, so you can decide which one suits your business best. Understanding the Inbound Call Center Contact […]
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In the fast-paced world of insurance, exceptional customer service is non-negotiable. Companies need to meet and exceed client expectations, ensuring seamless communication at all hours. That’s where the power of professional answering services comes into play. We will delve into how leveraging answering services can revolutionize customer service in the insurance industry. How Insurance Answering […]
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In the fast-paced world of emergency restoration, every second counts. When disaster strikes, it’s crucial to have a responsive and reliable communication system in place to handle incoming calls promptly. This is where a professional emergency restoration answering service can be a game-changer for your business. By partnering with a trusted call answering service […]
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Customer service plays a vital role in the success of any business. It is the backbone that supports customer satisfaction, loyalty, and ultimately, business growth. In today’s highly competitive marketplace, where customers have abundant choices and high expectations, providing exceptional customer service is more important than ever. One effective way businesses can elevate their customer […]
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There’s little doubt that an answering service can do wonders for your company but, just as with every other business purchase you make, it must be able to fit within your budget. So just how much will it cost you to have live agents answer your inbound calls? With over 40 years in the industry, […]
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