There are a lot of live support providers out there. Here are some things to look for so you know how to choose the right answering service for your company. When you decide to look into partnering with an answering service you probably don’t just hire the first one you come across. It’s best to […]
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Some people use these two titles as synonyms, but there is a difference between call center and contact centers. In the world of business process outsourcing, call centers and contact centers are a common way for companies to get a lot of things done in a cost effective manner. Rather than paying large sums […]
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Using an answering service is not only a great way to save money, but it can also help capture more sales leads and improve customer service. When people consider using an answering service, they think about how much it will cost them. That’s fair, because answering services aren’t free. Well, they are for a […]
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When shopping for a live support provider it can be very helpful to know what a normal answering service plan is so you can compare appropriately. With a multitude of different companies offering their answering services it can be difficult to know what normal should be when it comes to shopping for the right […]
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Vacations are great, but in order to maximize your enjoyment you must properly prepare to leave the office behind. Here’s what you should do at work before going on vacation. Of course everybody loves going on vacation, but it can actually prove to be a little more stressful than we’d like once you consider […]
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Phone answering service plans are generally billed in one of two ways: Minutes or Units. Which method is more advantageous for your company to use? In the world of answering services, you’ll usually find that all providers offer plans that bill by the minute or by the unit. It’s important to know the difference […]
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There are tons of reasons for your business to use an answering service. Here are 30 to get you started. People choose to use a business answering service for many different reasons. That’s because outsourcing phone support helps organizations across numerous industries in a variety of ways. The following is a list of 30 […]
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You’d might think that all an answering service has to do to be successful is simply answer the phone and maybe take a message, right? Think again. An answering service’s job is to answer calls for your business. That sounds simple enough. Perhaps they take some messages for you. Not really a tall order […]
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In the healthcare world, medical professionals sometimes work with patients who are unable to talk. That is when it’s important to have an answering service for callers who can’t speak. We all know that a doctor answering service must be HIPAA compliant, but an often overlooked quality is the ability to handle calls from […]
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Most people aren’t worried about long distance charges anymore, but there are still a few great reasons your business needs a toll free number. Back in the 1960’s, AT&T started offering Toll Free numbers as an alternative option to calling collect and dealing with an operator. Check out this terrible commercial if you want […]
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