Author Archives: Akruti Doshi

When to Use a Virtual Receptionist Service

A busy business is a successful business. However, the cost to hire full-time employees to handle your calls can be high. Another solution is to hire a remote virtual receptionist answering service. This option is not only incredibly cost-efficient, but can result in even more business for you. Using a Remote Receptionist Service A busy […]

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Contact Center vs. Inbound Call Center Services

The terms “contact center” and “inbound call center” are often confused. Though similar in many respects, these two models have unique characteristics that affect customer service. Let’s explore the differences between these inbound call center solutions and contact centers, so you can decide which one suits your business best. Understanding the Inbound Call Center Contact […]

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Leveraging Insurance Answering Services for Agents

In the fast-paced world of insurance, exceptional customer service is non-negotiable. Companies need to meet and exceed client expectations, ensuring seamless communication at all hours. That’s where the power of professional answering services comes into play. We will delve into how leveraging answering services can revolutionize customer service in the insurance industry. How Insurance Answering […]

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Enhance Services with an Emergency Restoration Answering Service

  In the fast-paced world of emergency restoration, every second counts. When disaster strikes, it’s crucial to have a responsive and reliable communication system in place to handle incoming calls promptly. This is where a professional emergency restoration answering service can be a game-changer for your business. By partnering with a trusted call answering service […]

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What Is Good Customer Service?

Customer service plays a vital role in the success of any business. It is the backbone that supports customer satisfaction, loyalty, and ultimately, business growth. In today’s highly competitive marketplace, where customers have abundant choices and high expectations, providing exceptional customer service is more important than ever. One effective way businesses can elevate their customer […]

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How Much Does a Phone Answering Service Cost?

There’s little doubt that an answering service can do wonders for your company but, just as with every other business purchase you make, it must be able to fit within your budget. So just how much will it cost you to have live agents answer your inbound calls? With over 40 years in the industry, […]

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The Top 5 Benefits of an Answering Service

Missing business calls can cost you much more than you think; if too many customers are not able to reach you, you may be placing not just your revenue, but your brand and your reputation at stake as well. An answering service can change all of that. These are the top 5 benefits of hiring […]

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What Is an Answering Service?

As a leading phone answering services company, AnswerMTI aims to educate clients on the benefits of our services. Answering the phones is an important duty. However, it can take a lot of time away from other business-related tasks. Plus, customers, clients, vendors, associates, patients, and others may need to reach you after hours or on […]

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How to Unforward Calls

Call forwarding is a great tool that allows you to be available when your office phone system is overloaded or it’s after business hours, but what do you do when you need to turn it off? We will explain how to unforward calls on an iPhone, Android, or landline. How to Cancel Call Forwarding on […]

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