Author Archives: Akruti Doshi

What to Look For in a Property Management Answering Service

As a property manager, your job goes well beyond building management. Not only do you have to ensure that your property and your management company continue to increase in value, but you also need to ensure that your tenants’ needs and desires are met. As busy as you are with tenant calls, building maintenance, showing […]

Read More »

In-Person or Outsourced Receptionist Services?

Receptionists are professional multi-taskers who do it all, from answering phone calls and keeping things organized to appointment scheduling and being your company’s first contact point—but is an in-person receptionist the best choice, or should you go virtual? Important Considerations Trying to make the decision about whether or not to outsource your receptionist requires several […]

Read More »

Why Doctors Need Emergency Call Answering Services

As a doctor, you already know that in an emergency, every second counts. Yet, many doctors continue to rely on voicemail or automated queues to handle patient calls. However, there is a better way to ensure that your patients can get the help they need when they call you—by using a doctor call answering service. […]

Read More »

How to Answer the Phone Professionally

When you’re speaking with customers or coworkers over the phone, it’s important to maintain a certain level of professionalism. Communication skills are vital to the success of a company. Understanding the basics of professional phone etiquette is a benefit regardless of your industry or job title. For this reason, many companies trust professional phone answering […]

Read More »

How Should a Business Answer the Phone?

Every time the phone rings, your business has the opportunity to make a positive impression on a caller. Knowing how your business should answer the phone will set your company up for success. When the phone rings, you should just answer it by saying “hello,” right? That’s certainly a good start, but your business should […]

Read More »

What Is a Live Phone Answering Service?

Businesses can receive calls any time, day or night, on weekends, and even on holidays. A live call answering service avoids forcing callers to be greeted by an automated voice response system. Bots and voicemail reduce the quality of customer service. Rather than frustrating people and creating a negative impression, a telephone answering service allows […]

Read More »

When to Use a Virtual Receptionist Service

A busy business is a successful business. However, the cost to hire full-time employees to handle your calls can be high. Another solution is to hire a remote virtual receptionist answering service. This option is not only incredibly cost-efficient, but can result in even more business for you. Using a Remote Receptionist Service A busy […]

Read More »

Contact Center vs. Inbound Call Center Services

The terms “contact center” and “inbound call center” are often confused. Though similar in many respects, these two models have unique characteristics that affect customer service. Let’s explore the differences between these inbound call center solutions and contact centers, so you can decide which one suits your business best. Understanding the Inbound Call Center Contact […]

Read More »