HVAC emergencies wait for no one—that’s almost an understatement. It seems, in most cases, the worst issues with heating and cooling arise in the wee hours of the morning or on holiday weekends. AnswerMTI’s HVAC answering service ensures that someone’s always around to take client calls and relay urgent messages over to technicians, no matter […]
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Today, more than ever before, government agencies are expected to do more with less. With certain objectives necessary and the threat of budget restraints looming, interruptions from ringing telephones can make it difficult to meet these goals. Because there are numerous ways government answering services save you both time and money, they can be an […]
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The phone at the front desk of your motel, hotel, or bed and breakfast is ringing, yet you have several people standing in front of you waiting to either check in or check out. Do you make the people in line wait even longer so you can pick up the phone, or do you answer […]
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Universities and colleges receive a large number of inbound calls every day, even during the summer and scheduled school breaks. While some universities and colleges attempt to staff plenty of personnel to handle the volume of inbound calls, it is hard for them to have sufficient coverage during peak calling periods. Why? Quite simply, if […]
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Communications is one of the most important parts of any successful business, especially communications between a company and its customers. That’s why so many businesses are turning to call centers to handle customer calls. According to the Bureau of Labor Statistics, call service employment is expected to grow by 39% between 2014 and 2024. Clearly, […]
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One of the biggest benefits to businesses from using an answering service is an increase in leads and customer inquiries being converted into sales. A business answering service does more than just take messages outside of office hours. The services live answering providers render are an important part in many businesses’ ability to convert leads. […]
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Every business wants to retain as many customers as possible, and many invest a lot of time and money into discovering how to do just that. Turns out, the answer to most business’s customer retention problems is a lot simpler than many believe. If your business is really interested in getting more of your customers […]
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Doctors lead busy lives. Even the most dedicated physicians and their staff cannot be available to all their patients 24 hours a day. Yet, the medical needs of patients won’t wait for when doctors find it convenient for them to deal with. How can doctors make sure that their medical practices’ needs and the needs […]
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Technology has helped ease labor throughout many facets of the workforce. From automated cashiers to mining, technology is helping humanity be more efficient and focus our attention to other factions of life in order to progress. But there are many facets in which robots may never be able to replace the thinking human. Call answering […]
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The most successful businesses follow one simple rule when it comes to communicating with customers—meet them where they are. If they prefer texting, text them. If they’d rather get emails than calls, email them. The fewer barriers there are between you and your customers, the easier it will be for them to buy your goods […]
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