You have realized the many benefits of a live answering service to handle your calls and have now decided to get this valuable service working for your business. However, you’ve probably discovered that many phone answering service companies exist. How do you possibly choose the right business phone answering service from them all? Here are some simple things to look for to help you pick the best answering service.

1. Professional Training

young call center team talking with customers

The company you hire should ensure its operators have received professional training not only in phone etiquette but dealing with problem-solving. It should be able to offer a team of operators knowledgeable in your industry and have a passion for customer service.

Such specialized training translates into more effective communication with your clientele and fewer misunderstandings. A well-trained operator can make the difference between a satisfied customer and a missed opportunity.

2. Bilingual Operators

In order to broaden your customer base, you need to be able to reach your Spanish-speaking customers. Ensure that the company you’re considering can offer your business bilingual answering services in fluent Spanish and English.

In today’s diverse market, catering to a multilingual audience can set your business apart. Having operators proficient in both languages ensures clear communication and fosters trust with a wider range of clients.

3. A Variety of Service Levels and Options

Regardless of which business answering services you choose, the company should offer more than one level of service so that you can choose the one that suits your budget best. As well, a company’s ability to offer you a customized level of service is one that will be most capable of growing with your business.

You should also be able to adjust your service level according to your business requirements. For example, during the peak times of your year, you will require a higher service level than during times when business is slower. There also shouldn’t be any hidden fees or confusing/long contracts. Look for transparent pricing and a month-to-month agreement.

4. Tailoring Services to Specific Industries

Many businesses operate within niche industries, necessitating specialized knowledge for effective customer support. While not every answering service is designed to cater to all sectors, several are primed to assist specialized businesses. Although the onboarding process is vital to familiarize agents with your unique operations and customer interactions, foundational industry knowledge is invaluable.

Here are some prevalent sectors that often seek specialized support:

  • Professional Services: This encompasses lawyers, real estate professionals, property management experts, and insurance agencies.
  • Service Enterprises: This category includes sectors like HVAC, IT support, auto mechanics, electricians, plumbers, and general contractors.
  • Health and Medical Fields: Ranging from medical clinics to home healthcare, hospice care, and veterinary practices.

5. 24/7 Year-Round Service

Calls don’t stop coming into your business because your office is closed or because it’s a holiday. A company that understands this and can answer calls every day of the year at any time is the company you will want to choose. In addition to handling your phone calls 24/7, the best answering service company for you will be the one that offers friendly, knowledgeable, and professional service every time they pick up the phone.

The more customization and capabilities an answering service can offer you, the better. If you’ve located a company that will work with you to develop a completely customized script, can screen or forward calls and set appointments, take orders, and deliver your messages accurately, it is likely going to be able to offer a lot of value for the money you pay for the service.

6. Prioritize Privacy and Deliver Exceptional Hospitality

Safeguarding your customers’ data is crucial, not just for regulatory reasons but to earn their trust. Ensuring that calls are managed with the utmost discretion is paramount. Similarly, hospitality plays a pivotal role in ensuring that your callers have a positive and welcoming experience. Balancing these two crucial aspects—privacy and exceptional customer support service—is key to selecting the best telephone answering service for your business.

Choosing the right answering service for your business is not merely about call handling; it’s about forging a partnership that elevates the quality of your customer interactions. The perfect service understands your industry’s nuances, caters to a diverse clientele, offers flexibility in service levels, and is available round-the-clock.

As your business evolves, your answering service should seamlessly evolve with you. Remember, the voice at the other end of the line often serves as the first impression of your business. Ensure it’s a memorable one by selecting the best phone answering service that values excellence as much as you do.

7. They Partner with You

Another mark of a top-quality telephone answering service is how it views you, its customer. Essentially, any professional service will know it does much more than just answer the phone; the operators will also be aware that they are acting as your partner or as an extension of your team. That means answering every call so seamlessly and professionally that callers will never know they are not your in-house employees.

Building this rapport and seamless integration enhances the overall customer experience. It’s crucial to choose a service that understands and values this collaborative relationship, ensuring consistent and high-quality interactions for your callers.

Call Answering Services from AnswerMTI

business phone with headset on desk

AnswerMTI’s answering services can accomplish all of the above for your business and more. With a dedication to excellence, we ensure your calls are handled with utmost professionalism and accuracy. Trust in our commitment to elevate your customer service experience, making every interaction count. Our agents are 100% U.S.-based, and you can choose from a range of affordable solutions. Discover the difference with AnswerMTI; call 844-798-1027 and get started today.