For some businesses, it’s not enough to offer service to customers during typical hours. Operating from 9-5 each day works nicely in some industries, but certainly not all. If you have the type of businesses that can benefit from being available whenever your customers may need you, using an answering service dispatch is a smart move.
What Is a Dispatch Answering Service?
As the name would suggest, this is a type of answering service that is able to handle your customer calls and coordinate with your team to send someone out right away. Using a dispatch answering service is a great way to organize your operations, especially during busy times.
For example, if you work in the HVAC industry, you might be particularly busy when a storm moves into your area. On such an occasion, your call center team will know exactly how to deal with the increased call volume and keep the customers flowing your way. It’s no exaggeration to say that a knowledgeable dispatcher can make all the difference in this case.
Turn Off Your Phone
As a small business owner, you are used to the “always-on” mentality that many business owners have. After all, if you are going to stay ahead of the competition and earn new customers day after day, you’ll need to be available—but what’s the point of owning a successful business if you can never get away and enjoy your life? That’s where a great answering service can be so powerful. Our trained professionals can take calls and send your team on its way to the next profitable job, so you can take a step back and enjoy what you have built.
An Efficient Solution
For many contractors, offering services in emergency situations is a tricky, two-sided decision. On the one hand, there is a lot of money to be made, and a lot of people to be served, outside of normal business hours. On the other hand, there is some expense involved with having staff available to handle this kind of work. Keeping someone available to handle after hour phone calls can be costly and cut into profits. However, a dispatch answering service is the perfect stand-in, because the cost is minimal while the benefits are massive.
That’s why working with a service like AnswerMTI is so smart. This is a low-cost option that will make your company available without staffing a dedicated receptionist on nights and weekends to pick up the phone. When circumstances arise that suddenly increase demand for your business, our call center will be ready to respond and manage that volume in a professional, organized fashion. When things are slower and after-hours calls are few and far between, you will feel good about the modest expense of having this service available. Having an answering service dispatch team on your side pays for itself over and over again.
Try for Yourself!
The only way to know whether or not our services are right for your business is to give us a try. We are proud to offer a free trial to help you see just how much value we can add to your company. Get in touch today and let’s get started!