Why Hospitality Businesses Need a Live Answering Service
As the owner of hospitality business, you already know the competition is fierce. In order to stand out, you have to make sure each and every call is answered courteously and professionally, and that any queries are handled to customer satisfaction. Any call sent to voicemail or not processed properly can mean a lost guest or a bad review. This is where having a hospitality answering service can really help you thrive.
How Live Answering Differs from Automated Phone Systems
Automated systems are a passable solution when your front desk is busy and calls need to be queued. However, there’s more than one problem with that; a caller may have to listen to a bunch of options before they can speak to a live person—if they’re not sent to voicemail. Or they fumble through a clunky menu and end up having to sit on hold listening to crackly music anyway. We all know how frustrating that is. That’s why callers will often hang up before their questions are even answered.
With a hospitality phone answering service, you never have to worry about a call being placed on hold, because it is always quickly picked up by a real person, every time. As well, instead of an automated queue, your caller is put straight through to an agent the first time they call. Finally, because professional agents are always proactive, your caller can be confident they’ll get their issue resolved.
Guests Never Have to Wait
The great thing about live answering is that it keeps your business competitive by ensuring no guest has to wait. Instead, they receive personal service even before they walk in the door. Your live answering service can also be used to answer their questions about your establishment, and can even book guests’ stays if you choose.
Personal Attention They’ll Remember
With this kind of service, your callers can enjoy a personal customer experience that’s second-to-none, even if it’s 3 a.m. That’s because your live call answering service works around the clock.
Agents have also been trained in the hospitality industry, which allows them to offer knowledgeable service. Whether a guest needs directions to a destination or a recommendation for a local restaurant, your live agents will deliver, every time.
When your guests experience the kind of personal service that live agents provide, they will keep coming back to your establishment and sing your praises to others looking for quality accommodations.
Busy Times Don’t Exist
When you have an all-hours call answering service behind you, there’s never a time that’s too busy to answer calls. Instead of being forced to put calls on hold, your staff can continue doing what it does best while live agents effortlessly handle overflow calls. And your callers? They receive exactly what you promised: top-quality customer service for their every need.
It’s Less Expensive Than You Think
Could this incredible level of professionalism and customer service possibly be affordable? It is when you choose AnswerMTI. You only pay for the service level you want, and we do the rest. AnswerMTI has been providing flexible and affordable live answering services for big and small lodging establishments for over three decades. Learn more by calling 1-844-798-1027.