10 Reasons Your Business Needs an Answering Service

Posted by on Jul 26, 2018 in Answering Services, Call Center, Customer Service

Top Ten Reasons Your Business Needs an Answering Service

If your business has grown busier over the years, you’ve probably been experiencing a higher volume of calls from customers, which are mainly handled by an automated phone system or voicemail. Yet, that system could be isolating your customers and only encouraging them to consider other options. On the other hand, a business phone answering service can have them raving about your company and solidifying them as customers for life; here are 10 reasons why.

smiling customer service agent

1. A Real Person Answers

An answering service is not a recorded message; it’s a real person who picks up the phone quickly so your callers don’t have to sit through a bunch of rings or prerecorded messages. There is no placing customers on hold or forcing them to leave a voicemail.

2. Seamless Integration

Unlike phone systems which can sometimes be complicated to install and operate, an answering service offers instant and seamless integration with your business. These are professional operators who have been trained to take your customer calls, and all they need is basic information about your business to begin.

3. Higher Productivity

If you’ve been taking staff members away from their regular tasks to answer phones during busy times, your business is losing money. A business answering service allows staff to stay on task and focus on what they were hired to do in the first place.

4. Reach Out to Spanish-Speaking Customers

If some of your customers are Spanish-speaking, you can choose to have bilingual operators. This ensures clear communication with all callers, as bilingual operators are fluent in Spanish.

5. Specialized Industry Knowledge

The professional operators in your business answering service have specific knowledge of your industry—for example, operators working for law offices. They are familiar with legal terminology and understand how lawyers’ offices work.

business woman posing in meeting

6. Keeps You Organized

Business answering service means customer calls are answered, but they can also complete a number of other tasks, including organizing calls according to priority, directing calls, and taking messages. All of this is done for you, which helps you to stay organized.

7. Dramatic Cost Reduction

An answering service eliminates the expense of hiring new in-house staff because answering service agents are an outsourced solution. Someone else trains them and pays their wages and benefits, while your business saves money.

8. A Unique Offering

In these days where recorded messages and automation are commonplace, a live answering service is a unique offering. Your customers won’t be able to wait to tell others about the unique experience they had with your company, which can result in more customers for you.

9. Grows with You

You can adjust your level of business answering service to meet your requirements. When times are busy, you can scale up to the next level of service. When calls slow down, simply reduce your service package.

10. No Hidden Fees

Now, this isn’t necessarily true for all business answering services, but if you find the right one, you can get straightforward pricing that fits your budget without incurring any hidden fees. So as long as you do your homework, you can partner with a great answering service and only pay for what you use. That’s the way it should be.

AnswerMTI’s wide range of service levels gives you plenty of choices for the most cost-effective option for your business, while also ensures every customer call is top priority. Discover how our personalized business answering service solutions can make a difference for your business; call 1-800-673-2000 today.