A Critical Component to Your Business Disaster Recovery Plan

Posted by on Sep 14, 2016 in Business, Call Center
A Critical Component to Your Business Disaster Recovery Plan

Having a good business disaster recovery plan in place is incredibly important. But make sure it includes this crucial piece of the puzzle. You do have a business disaster recovery plan, right? You know, that thing that consists of policies, procedures, and equipment to keep your business from taking a lethal hit when disaster strikes. […]

What You Should Know About Answering Services and Hold Times

Posted by on Aug 31, 2016 in Answering Services, Call Center
What You Should Know About Answering Services and Hold Times

Not all answering services handle holds the same. Here’s what you should know about answering services and hold time to make sure your callers are getting the best experience. In general, calls are put on hold all the time in call center environments. However, the first thing you should know is that not every answering […]

How to Choose the Right Answering Service

Posted by on Aug 4, 2016 in Answering Services
How to Choose the Right Answering Service

There are a lot of live support providers out there. Here are some things to look for so you know how to choose the right answering service for your company. When you decide to look into partnering with an answering service you probably don’t just hire the first one you come across. It’s best to shop […]

What is the difference between a Call Center and a Contact Center?

Posted by on Jul 20, 2016 in Call Center
What is the difference between a Call Center and a Contact Center?

Some people use these two titles as synonyms, but there is a difference between call center and contact centers. In the world of business process outsourcing, call centers and contact centers are a common way for companies to get a lot of things done in a cost effective manner. Rather than paying large sums to […]

What is a Normal Answering Service Plan?

Posted by on Jun 15, 2016 in Answering Services
What is a Normal Answering Service Plan?

When shopping for a live support provider it can be very helpful to know what a normal answering service plan is so you can compare appropriately. With a multitude of different companies offering their answering services it can be difficult to know what normal should be when it comes to shopping for the right plan. […]