All it takes is a couple of seconds for a first impression to be made. Think about it, we do it all the time on a personal level, and it is no different when people first encounter a business. Your company only gets one chance to make a good first impression and swing the […]
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We would like to embrace this opportunity to wish everyone a very happy Fourth of July this weekend. There are so many reasons to celebrate our freedom. Living in the United States is a real privilege, so this is the perfect time to take a few moments to reflect on some of the reasons […]
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How important is it to a business owner that their phones are answered quickly? If they like happy customers, speed of answer is absolutely critical. Think about some of the times you have called a business. How long do you let the phone ring before hanging up? Maybe 6 or 7 times? After that, […]
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Your business is in a long distance race. If your support team can’t maintain a good pace with you, failure is a certainty. An answering service must be able to keep up with your company as it develops, grows, evolves, and strives to win the race. Think of your telephone answering service as one of […]
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A call center agent’s attitude dictates how well their conversation goes with a caller. If they have a smile on their face then they are far more likely to facilitate a positive experience. But an agent with any hint of grumpiness can leave a bad taste in the mouth of anyone. Wait, what? Hear […]
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What’s the fastest way to flush sales opportunities down the drain? A bad first impression. If your phones aren’t answered in a friendly and professional manner, you may as well just hand those leads right to your competitors. Having a strong first impression on the phone is a crucial first step to earning a […]
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You’ve already got the leads, but you can do more with them. A business answering service can help you increase conversion rates and make more sales. If one is committed, there is almost no piece of information that can’t be found online. Most businesses have at least some degree of web presence for interested […]
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HIPAA compliant call center If you are in the healthcare industry and you use a call center to take care of your calls at any time and they are not a HIPAA compliant medical telephone answering service then you could be in big trouble. A legitimate doctor answering service has to be completely HIPAA compliant. […]
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Good marketing is crucial for any business. Brochures, social media ads, sales promotions, and other such marketing materials are instrumental in drawing interest and encouraging business, but there is another key to your company’s success: the quality of your customer service. Your Actions Are Your Brand Branding is about more than just logos and […]
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If you use an answering service or are thinking of using one, it’s important to know the difference between a 3 call and a 1 call environment. One of them is much better for your business. Is your telephone answering service a “3-call” or “1-call” environment? In a 3-call center, operators handle up to […]
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