Customer Service Horror Stories
If you thought those ghost tales around the campfire were scary as a child, you better sleep with the light on after hearing these customer service horror stories. Customer service is a pretty huge deal for us. We are charged with facilitating a superior customer experience for people who call our customers. And we pride […]
What Does a Virtual Receptionist Do?
You’ve probably heard of a virtual receptionist, but what do they do? How do they work? And most importantly, how can a virtual receptionist benefit your business? A virtual receptionist is a person who answers incoming calls for your business, takes messages, transfers callers to the right people, and professionally brands your phones by […]
7 Tips for a Successful Video Conference Meeting
Whether you have just scheduled your first video conference meeting or you’ve attended dozens of them, you’ll find these seven tips helpful for enhancing the experience for everyone. Video conference meetings are a great way to bring people together from across the country and create the feel for all being in the same room. It’s […]
How to Prevent Missed Sales Opportunities
Missed sales opportunities can be detrimental to any business. Here is a surefire way you can drastically cut down on missing those valuable calls. 99% of people who call your business are either a potential sales opportunity or someone giving you the chance to provide excellent customer service. Sometimes both. What’s the first step in […]
5 Ingredients for an Awesome Customer Service Recipe
Wanting to provide awesome customer service is a good thing. But it’s only a start. To truly deliver an amazing customer experience you must have the right ingredients and know how to blend them all together. What makes any recipe truly amazing is the ingredients. And the quality of ingredients matters a whole lot too. If […]
