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Can You Hear Your Answering Service Smile?

Can You Hear Your Answering Service Smile?

  A call center agent’s attitude dictates how well their conversation goes with a caller. If they have a smile on their face then they are far more likely to facilitate a positive experience. But an agent with any hint of grumpiness can leave a bad taste in the mouth of anyone. Wait, what? Hear […]

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Don’t Leave Customer Service Out of Your Marketing Plan

Don’t Leave Customer Service Out of Your Marketing Plan

  Good marketing is crucial for any business. Brochures, social media ads, sales promotions, and other such marketing materials are instrumental in drawing interest and encouraging business, but there is another key to your company’s success: the quality of your customer service. Your Actions Are Your Brand Branding is about more than just logos and […]

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