Not all answering services handle holds the same. Here’s what you should know about answering services and hold time to make sure your callers are getting the best experience. In general, calls are put on hold all the time in call center environments. However, the first thing you should know is that not every […]
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Some people use these two titles as synonyms, but there is a difference between call center and contact centers. In the world of business process outsourcing, call centers and contact centers are a common way for companies to get a lot of things done in a cost effective manner. Rather than paying large sums […]
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Call centers and answering services both look the same as each are located in offices filled with computers, phones, and operators. So what is the difference between answering services and call center services? When it comes to the difference between an answering service and a call center, the physical look or location has nothing to […]
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