Live Call Answering Services for Small Businesses

Since 1985, AnswerMTI has been providing a 24-hour answering service for boosting customer service across the U.S. It has improved customer support, retention, and feedback while enabling businesses in virtually any industry to focus on their work while we handle the calls. Our live answering service can incorporate virtual receptionists, appointment scheduling, call routing, message taking, lead capture, and many other value-added services.

Industries Served

 

AnswerMTI is proud to serve an extensive range of industries. For over 30 years, we have honed our expertise in industries like these:

 

Real Estate Answering Service

 

A growing real estate business means only more clients and prospects. Whether you’re in or out of the office, an industry professional can manage the needs of callers, even after hours, on weekends, or on holidays. Our staff can:

 

  • Manage high call volumes
  • Patch calls
  • Schedule appointments
  • Manage brokerage calls
  • Schedule/coordinate building projects
  • Answer all inquiries

We also offer an apartment answering service for property managers providing 24/7 support to tenants with maintenance and other needs.

 

Contractor Answering Service

 

Contractors spend a lot of time on the jobsite. Don’t let estimates, project management tasks, and other activities take away from customer service. Our agents let you focus on the job while having opportunities to take on new clients. They use unlimited call scripting to handle any business situation, even emergencies, from callers ranging from agency staff to customers and vendors.

 

Attorney Answering Service

 

Trained agents can help process legal inquiries, regardless of the type of practice. We work with personal injury, criminal, DUI, and corporate attorneys and plenty more kinds of legal professionals. With an answering service, clients and customers are left with a good impression every time they call. Call scripting enables our team to address any legal matter, at any time.

 

Medical Answering Service

 

We provide a live answering virtual receptionist for doctors and medical offices. Each agent is trained to be understanding and compassionate of patients’ needs. They can:

 

  • Respond to general questions
  • Schedule appointments
  • Dispatch urgent messages to medical staff
  • Deliver customized scripts and messages
  • Give patients the peace of mind that your facility cares about their health

 

HVAC Answering Service

 

Customers with heating or A/C problems may be upset and uncomfortable, dealing with sudden breakdowns at the worst times. Our virtual receptionists maintain professionalism no matter who is calling, why, and at what time. We can get your on-call tech on the phone or forward important messsages via text, email, voicemail, or pager, and also:

 

  • Track clients and capture leads
  • Manage your schedule
  • Work with Spanish-speaking callers
  • Reduce your operating costs

 

Higher Education Answering Service

 

Students, prospective students, parents, and other callers have questions about your college or university they need an answer to. We take the place of in-house telephone operators, freeing the time of campus staff. Customized scripts and frequent updates enable our agents to provide directions, details on events, and more to provide a positive impression of your academic institution.

 

Hospitality Answering Service

 

From a busy hotel to a quaint bed & breakfast, it’s important to provide the best impression possible. Our agents answer calls promptly and professionally, ensuring every guest or potential guest who calls is treated well. Thanks to custom scripts, off-site receptionists sound like they’re at your hotel, booking rooms, processing payments, and ensuring customers are satisfied.

 

Government Answering Service

 

Many government agencies face high call volumes and limited resources. The same questions are often encountered all day long, but our live answering service professionals can take these calls, so you can focus on business. They can route calls to the appropriate department and improve customer service while reducing costs and saving time.

Learn more about how our virtual answering service can help your business and industry by completing our online request form or calling 800-673-2000.

 

Specialties

About Us

Partner with AnswerMTI’s professional team and build success!

Our professional, live receptionists can handle order taking, appointment setting and more. Receive your messages 24/7 in real time by SMS text messaging, fax, email or on the web.

AnswerMTI is a National Answering Service and provides quality answering services from coast to coast, no matter where you are. Contact us today to learn more about our affordable service solutions and call center services. Call 1.800.673.2000. We’re open all the time… so you don’t have to be!

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