Brand Your Business Phones with an Answering Service

Any company will tell you how important branding is. So why is it that the branding of the phone experience falls through the cracks so frequently? An experienced answering service is the perfect way to resolve that issue and professionally brand business phones. A phone call may be the first experience a person will have […]

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Why Your Business Still Needs a Toll Free Number

  Most people aren’t worried about long distance charges anymore, but there are still a few great reasons your business needs a toll free number. Back in the 1960’s, AT&T started offering Toll Free numbers as an alternative option to calling collect and dealing with an operator. Check out this terrible commercial if you want […]

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Should My Business Use an Auto Answer System?

  Is it best for your business to answer the phone with a live person or will an auto answer system work? Well, that depends on what your company is trying to accomplish. First, let’s make sure we are all on the same page here and explain what an auto answer system is. An auto […]

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Why Settle for an Average Answering Service?

  If you’re going to do something, do it right. So why would you settle for an average answering service that isn’t going to go above and beyond to really enhance your customer service experience? In general, the call center industry bases client service levels on a set of benchmarks. But for some reason, back […]

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Don’t Greet Your Callers With Phone Drones

  When people call your business, do you have phone drones answering? If the answer is yes, you should consider a professional, friendly answering service, because phone drones can have a negative impact on your company. What is a phone drone? No, it’s not actually a drone that flies around answering phones like some mellow […]

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Only One Shot at a First Impression

  All it takes is a couple of seconds for a first impression to be made. Think about it, we do it all the time on a personal level, and it is no different when people first encounter a business. Your company only gets one chance to make a good first impression and swing the […]

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Are You Giving Business Away to Your Competitors?

  What’s the fastest way to flush sales opportunities down the drain? A bad first impression. If your phones aren’t answered in a friendly and professional manner, you may as well just hand those leads right to your competitors. Having a strong first impression on the phone is a crucial first step to earning a […]

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Don’t Leave Customer Service Out of Your Marketing Plan

  Good marketing is crucial for any business. Brochures, social media ads, sales promotions, and other such marketing materials are instrumental in drawing interest and encouraging business, but there is another key to your company’s success: the quality of your customer service. Your Actions Are Your Brand Branding is about more than just logos and […]

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