How to Keep Your Business Communications Active During Emergency Situations

An emergency answering service can help keep your business communications active during emergency situations. There can be various unforeseen events and natural disasters that could impact your day-to-day business operations and leave customers wondering how to get support.

house on beach

From fires and floods to earthquakes, tornados, and hurricanes, Mother Nature can be unpredictable and leave communities without power, in need of emergency services and medical care. Our emergency call answering services provide live support during these types of emergency situations. We help connect callers with:

  • Doctors
  • Healthcare Providers
  • Home Caregivers
  • Electric Companies
  • Gas Companies
  • Hospitals
  • Hotels/Motels
  • Travel Agencies
  • Airlines
  • State and Local Government Services
  • All Local Businesses

destroyed building

During natural disasters, call volumes can quickly get out of hand and surge well beyond what you can handle on your own. Calls can go unanswered, phone lines can be overloaded, and other such issues can occur. AnswerMTI can handle call overflows, regardless of volumes, to prevent phone lines from overloading and provide updates, support, and help for every one of your callers.

No matter when the natural disaster strikes, we have plenty of trained emergency answering service agents to provide callers with a live person 24/7, including nights, weekends, and holidays. Our natural disaster emergency answering service can be customized to fit the specific needs of businesses, government agencies, healthcare providers, and local municipalities.

Disaster Recovery Answering Services

Aside from having a plan for how to respond to natural disasters, all businesses in every industry and market segment should have a disaster recovery plan in place. Disaster recovery plans provide guidance during unplanned events.

emergency services

For instance, a major power substation in your area could accidentally overload, causing power to go out at your business. Depending on the extent of damage at the substation, it could be hours, days, or even weeks before power is restored.

The last thing businesses need is to miss phone calls from current and potential customers. For instance, you might have an online store that would remain up and operational during the power outage, but how are customers going to get assistance with ordering questions if they cannot call you?

With our disaster recovery emergency call answering services, your customers will still have a way to reach your business. Even if your power and phone lines will be down for weeks, our phone lines will be up and running to take calls from your customers and help keep your business operational.

Emergency Call Answering Services for Healthcare Professionals

People have no control over when they will get sick, be in pain, or experience other conditions requiring medical care and treatment. Unless it is a dire emergency, which requires a trip to their local hospital’s emergency room, most people will want to have a way to call their own healthcare provider to schedule an appointment.

They will typically call after hours, hoping to reach a live person to book their appointment for the next day. If you do not have a live answering service to take phone calls after hours, your patients will be forced to leave a voicemail message—or, worse, just listen to the phone ring and ring.


The latter two options are never great solutions. They make healthcare providers less accessible when they are truly needed. In some cases, your patients may need advice on what to do, like if they are having a minor allergic reaction to a medication or their symptoms have worsened since they saw you in the office earlier that day.

At AnswerMTI, our professional healthcare answering service agents understand how to be compassionate, supportive, and helpful when your patients call. They can book appointments, answer general medical questions, or take messages and contact you directly so you can personally respond to your patients.

All of our doctors, physicians, dentists, and other healthcare professionals are free to tailor their services to suit their specifications. In addition, our agents can provide live physician answering services during normal business hours, during meetings, when there is an excessive call volume, or at any other time of the day or night. We also offer virtual receptionist services to confirm and remind patients of upcoming appointments.

Emergency HVAC/Plumbing Support

Another type of emergency situation people can experience is when they have problems with major systems within their home. No one can predict when their furnace or air conditioner will stop working. Nor will they know when a pipe could burst, their pump stop working, or their water heater break down.

For these types of emergency situations, plumbing and HVAC professionals need 24-hour emergency response answering services. Using our solutions and services will enable your current customers, as well as potential new ones, to have the means to contact you whenever they require emergency service.


Instead of having to wait until the next day to find an HVAC technician or plumber, people are able to call your business, have their call answered by a real live person—not a recording—and be connected with you right away. Not only will people appreciate being able to find someone to resolve their in-home emergency, but our services will also help you grow your business and increase your customer base.

From AC malfunctions in the middle of summer to broken-down furnaces in winter, HVAC technicians will enjoy advertising they offer 24-hour emergency response services when they use our answering services.

Plumbers, too, will appreciate letting people know they offer emergency call answering services. People will be relieved knowing they have someone they can call 24/7 to respond to frozen water pipes in the winter or fix clogged drains and other problems that occur any time of the year.

Emergency Answering Solutions for All Businesses

AnswerMTI has emergency answering solutions for all types of business in any industry, regardless of size. From small “mom and pop” operations to Fortune 500 companies, our emergency answering solutions provide a means to keep open lines of communications between your callers and your business, no matter the type of emergency.

We have developed customized emergency answering solutions and services for:

  • Electricians
  • Tow Truck/Roadside Assistance Operations
  • Tree Removal Services
  • Commercial and Residential Roofers
  • Veterinarians
  • HVAC Technicians
  • Appliance Repair Technicians
  • Cable/Satellite/TV/Internet Repair Technicians
  • Doctors
  • Government Agencies
  • Local Municipalities
  • Home Caregivers
  • Dentists
  • Lawyers
  • Bail Bond Services
  • Online Only Businesses
  • Pest Control Services
  • Lawn Care Services
  • Elevator Repair Technicians
  • Pool Cleaning Services
  • Construction Services
  • Property Management/Apartment/Condo Communities
  • Contractor Services, and More!

Our professional agents have experience in all industries, which allows us to offer effective and unique solutions that will pay for themselves.

emergency room

As you can see, emergency answering solutions are not just for those times when we experience natural disasters or have to implement our business’s disaster recovery plan. It is not uncommon for businesses to have their own emergencies which they might need help from another company to resolve, such as getting their HVAC system going in the middle of the night.

People will also have their own emergency problems and situations when they will need help from specific businesses to resolve them quickly. For these types of situations, along with providing support during natural disasters and assisting with implementing disaster recovery plans, you will appreciate the solutions our professional answering service can provide.

To learn more about our customizable emergency answering call services and how they can benefit your business, please feel free to contact AnswerMTI at 1-800-673-2000 today! Remember to inquire about our one-week, no-obligation free trial to discover how our affordable solutions will not only benefit your business but also your customers.