Don’t Leave Customer Service Out of Your Marketing Plan

Posted by on May 15, 2015 in Customer Service
Don’t Leave Customer Service Out of Your Marketing Plan

Customer service is such a vital area for businesses that Marketing should always be conscious of and focused on that element in everything they do. As recently as a couple decades ago, a company could really screw up a customer experience, but on a grander scale, nobody would really hear about it. That’s not how […]

The Difference Between a 3 Call and a 1 Call Answering Service Environment

Posted by on May 8, 2015 in Answering Services
The Difference Between a 3 Call and a 1 Call Answering Service Environment

If you use an answering service or are thinking of using one, it’s important to know the difference between a 3 call and a 1 call environment. One of them is much better for your business. Is your telephone answering service a “3-call” or “1-call” environment? In a 3-call center, operators handle up to three […]

How a Spanish Answering Service Works

Posted by on May 1, 2015 in Answering Services, Bilingual
How a Spanish Answering Service Works

A Spanish answering service is becoming a big piece of the puzzle for companies who want to provide bilingual support for their callers. Within the next couple years, the Hispanic population will make up 20% of people in the United States. That’s a lot of potential customers. Savvy businesses are now making moves to ensure […]

Brand Your Business Phones with an Answering Service

Posted by on Apr 3, 2015 in Answering Services
Brand Your Business Phones with an Answering Service

Any company will tell you how important branding is. So why is it that the branding of the phone experience falls through the cracks so frequently? An experienced answering service is the perfect way to resolve that issue and professionally brand business phones. Put yourself in the shoes of your caller for a minute. These […]